Warranty Administrator

**WHO WE ARE**:
As the leading distributor of public works equipment, Joe Johnson Equipment (JJE) provides mobile infrastructure-maintenance equipment to municipalities and contractors across Canada and the US. Through our branch network, we sell, rent, lease, service and support vacuum trucks, refuse & recycling collection vehicles, street sweepers, sewer cleaners, and inspection cameras.

JJE is a dynamic and growing organization, focused on maintaining an “employer of choice” culture. We have a stable, team-based, and collaborative work environment that drives our organization to be best-in-class within our industry. We offer opportunities across Canada and the U.S. and are committed to providing challenging and rewarding career paths for our employees. JJE provides very competitive compensation packages, robust group benefits and an opportunity to grow professionally.

JJE is a proud subsidiary of Federal Signal Corporation.

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**Warranty Administrator**

**LOCATION**:Innisfil, ON

**WORK ENVIRONMENT**: Office

**TYPE**:Full-Time (Monday-Friday)***

**SUMMARY**:
The Warranty Administrator is responsible for providing administrative support to the Service and Warranty department, liaising with internal and external customers, and ensuring the department runs efficiently on a day-to-day basis.

**ABOUT YOU**:

- Ability to work within a fast-paced environment
- Ability to organize, multitask and plan work efficiently
- Positive and collaborative attitude
- Good verbal and written communication skills, with exceptional customer service skills

**POSITION REQUIREMENTS/QUALIFICATIONS**:
**_ Education/ Certification:_**
- Post-Secondary Diploma in Business Administration, a related program OR equivalent experience
- Valid driver’s license with a clean driver’s abstract

**_Experience: _**
- 3+ years’ experience in a Warranty Administrator position or a related Administrative role
- Experience providing Administrative support to a department
- Experience preparing and opening/ closing work orders
- Advanced experience using MS Office Suite, with a focus on Microsoft Word, Excel and Outlook
- Mechanical aptitude or previous exposure to a heavy equipment work environment is an asset

**POSITION RESPONSIBILITIES**:

- Ensure optimal efficiency and customer service
- Work with factory representatives to ensure 100% capture of all warranties
- Work with the accounting department to ensure factory accounts are in good standing
- Ensure on-time billing for all warranty claims
- Process warranty claims for all products within North American branches
- Resolve and/or escalate and report warranty patterns and concerns
- Maintain positive customer relations
- Ensure all reasonable billing is accounted for prior to closing work orders
- Assist with the return of defective parts to various factories as requested
- Assist with the processing of credits for warranty claims
- Recovery of inbound and return freights for warranty parts
- Assist with Parts department as required
- Follow-up with factories on unpaid claims
- Follow-up with all branches on WIP
- Reconcile factory statements and aging report
- Assist with the distribution and follow-up of Technical Bulletin updates and recalls

**SAFETY DUTIES & RESPONSIBILITIES**

**Employees must**:

- Work in compliance with the appropriate safety legislation/regulations/safety policies
- Report any known workplace hazard or safety violations
- Cooperate with their workplace’s Safety Committee or health and safety representative
- Use any safety equipment, protective devices or clothing required
- Not remove or make ineffective any protective device required by the Company or by the regulations.

**WHY WORK AT JJE?**
- Talented, dedicated and passionate team to work with
- Exceptional best-in-class products and service offerings for our customers
- Market-competitive compensation package with annual increase opportunities
- Robust Group Benefits that are 100% paid for by the Company - inclusive of Health, Dental, Life, Disability and Travel coverage
- Paid Personal Days
- Charitable Giving Program
- Educational Scholarship Program
- Tuition Reimbursement
- Employee & Family Assistance Program (EAP)
- Employer Matching Retirement Savings Plan
- Federally recognized as a certified Employment Equity organization
- Member of multiple provincial safety programs and COR certified
- Our Core People Values: _Leadership, Customer Excellence, Integrity, Inspiration, Teamwork, Innovation and Ambition_
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If you are contacted for an interview and require any accommodation, please notify HR in advance and we will provide applicable accommodation.
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MPJ