Night Auditor/guest Service Agent

2 weeks ago

Pembroke, Canada Comfort Inn Pembroke Full time

**THE OPPORTUNITY**:
Night Auditor/Guest Service Agent

REPORTS TO GENERAL MANAGER

**THE COMPANY**:
Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and hotels.

Our company culture is built on collaboration. A nimble team where everyone has a voice at the table and an opportunity to pursue their passions. Our skill sets are as diverse as our portfolio, but we all have a singular focus: a belief that partnerships deliver the best results, an entrepreneurial approach to decision making, respect for others, a strong sense of integrity and a curiosity to challenge the status quo.

With over 75 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of almost 70 hotels also making InnVest the largest independent operator of hotels in Canada. InnVest’s portfolio is geographically diverse with hotels from Vancouver, BC to Corner Brook, NL but also experientially diverse from roadside inns to luxury urban properties.

At InnVest, our mission is simple - to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivaled opportunities and invaluable exposure to Canada’s largest independently-owned and operated hotel portfolio.

**THE ROLE**:
Night Auditor/Guest Service Agent is responsible for the reconciliation and completion of all daily transactions. Along with the accounting functions of the role, the Night Auditor also provides guest services to guests during the overnight hours, handling and helping to resolving issues as they arise.

**ACTIVITIES**:
The duties and responsibilities for the Night Auditor/Guest Service Agent include, but are not limited to the following:

- Consistently provides exceptional customer service by exceeding guests expectations.
- Register guests into their guest rooms as per reservations & checks out guests and settles accounts; collects and verifies payments - cash, debit and credit and maintaining a float.
- Verify and balance daily charges for all departments to customer folios, master accounts and house; accounts; make corrections as needed to ensure required documentation is obtained.
- Run computer through nightly processing sequence to reset for next day's use in balancing for applicable functions.
- Audit all income postings and charges.
- Record and balance staff and house charges.
- Prepare and transmit credit card deposits.
- Process city ledger work to accounting.
- Run accounts receivable reports; providing next day reports to the Front Office, Executive Office and other departments as required.
- Takes ownership of all guest complaints and rectify the complaint quickly and efficiently;
- Communicates information regarding Guests’ needs to other Team Members and Departments.
- Follow established written emergency procedures for fire, power failure, water and gas line ruptures, and severe weather conditions.
- Adhere to all health and safety guidelines and standards.

**COMPETENCIES WE ARE SEEKING**:

- Previous front office or accounting experience required
- Proficient with Microsoft Word, Excel, network systems
- Strong data entry, analytical and communications skills
- Ability to recognize and correct guest service issues in a courteous and professional manner
- Proven ability to be organized, multi-task and prioritize; ability to work within deadlines
- Completion of High School, GED or equivalent
- Ability to work flexible shifts (weekday or weekend overnights)

**Job Types**: Full-time, Part-time, Permanent

**Benefits**:

- Employee assistance program

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- Weekend availability

Ability to commute/relocate:

- Pembroke, ON K8A 3M3: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Have you been employed by InnVest Hotels before? If yes, when was that and at what location?

**Language**:

- English (required)

Shift availability:

- Night Shift (required)
- Overnight Shift (required)
- Day Shift (required)

Work Location: In person

  • Guest Services Agent/night Auditor

    4 weeks ago

    Pembroke, Canada Holiday Inn Express Pembroke Full time

    **Front Desk Agent/Night Auditor - Holiday Inn Express** **Job Type**: Full Time and Part Time We offer a comprehensive employee benefits package, including Health, Dental and Life Insurance **Salary**: From $16.00 At Holiday Inn Express, we’re all about travel that’s simple AND smart. That means we offer more to our guests where it matters most to...

  • Guest Service Representative/ Night Auditor

    1 week ago

    Pembroke, Canada Comfort Inn Pembroke Full time

    **THE OPPORTUNITY**: GUEST SERVICE REPRESENTATIVE/NIGHT AUDITOR REPORTS TO GENERAL MANAGER **THE COMPANY**: Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations. Our company culture...

  • Night Auditor

    2 weeks ago

    Pembroke, Canada Comfort Inn Pembroke Full time

    **THE OPPORTUNITY**: NIGHT AUDITOR REPORTS TO GENERAL MANAGER **THE COMPANY**: Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and hotels. Our company culture is built on collaboration. A...

  • Guest Service Agent

    2 weeks ago

    Pembroke, Canada Best Western Pembroke Inn & Conference Centre Full time

    Best Western is Hiring - Guest Service Agent Are you ready to take the next step in your hospitality career? Best Western Pembroke is currently looking for a talented and dynamic Front Desk Receptionist who shares our passion for excellence and who infuses enthusiasm into everything they do! **Starting** Hourly Wage - $15.67 Pay: From $16.55 per...

  • Guest Service Agent

    4 weeks ago

    Pembroke, Canada Best Western Pembroke Inn & Conference Centre Full time

    Best Western is Hiring - Guest Service Agent Are you ready to take the next step in your hospitality career? Best Western Pembroke is currently looking for a talented and dynamic Front Desk Receptionist who shares our passion for excellence and who infuses enthusiasm into everything they do! **Starting** Hourly Wage - $15.67 **Job Type**:...

  • Night Auditor

    4 weeks ago

    Pembroke, Canada Best Western Pembroke Inn & Conference Centre Full time

    **Job Description - Housekeeping**: **Job title**: - Evening Housekeeper/Housekeeper**Location**: - 1 International Drive, Pembroke, Ontario, Canada, K8A 6W5**Terms**: - Permanent**Salary/rate**: - $16.55 to $16.73- Welcome to our team at the front desk of the Best Western Pembroke Inn! As a front desk member, you will find that we represent “the face...

  • Guest Service Representative

    2 weeks ago

    Pembroke, Canada Comfort Inn Pembroke Full time

    **THE OPPORTUNITY**: GUEST SERVICE REPRESENTATIVE **THE COMPANY**: Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations. Our company culture is built on collaboration. A nimble team...

  • Guest Attendant

    2 weeks ago

    Pembroke, Canada Chartwell Retirement Residences Full time

    Chartwell Pembroke Heritage Retirement Residence1111 Pembroke Street West, Pembroke, Ontario K8A 8P- Contract (Full-Time) Ref: March 15, 2023At Chartwell, we're all about Making People's Lives Better for our residents, their families, and our employees. Join an exceptional group of diverse, caring, and passionate people who are inspired to make a difference...

  • Cleaner, Environmental Services

    7 days ago

    Pembroke, Canada Pembroke Regional Hospital Full time

    Job Number: - J0324-0364- Job Title: - Cleaner, Environmental Services- Job Type: - Permanent Part Time- Job Category: - Support Services (Food Services, Housekeeping, etc.)- # of Open Positions: - 2- Department: - Environmental Services (EVS)- Union Group: - CUPE- Date Posted: - April 4, 2024- Closing Date: - April 11, 2024- Salary: - $23.50 - $24.48/Hour-...

  • Cleaner, Environmental Services

    4 weeks ago

    Pembroke, Canada Pembroke Regional Hospital Full time

    Job Number: - J0524-0194- Job Title: - Cleaner, Environmental Services- Job Type: - Temporary Part Time- Job Category: - Support Services (Food Services, Housekeeping, etc.)- # of Open Positions: - 2- Department: - Environmental Services (EVS)- Union Group: - CUPE- Date Posted: - May 8, 2024- Closing Date: - May 15, 2024- Salary: - $23.50 - $24.48/Hour- Job...

  • Cleaner, Environmental Services

    4 weeks ago

    Pembroke, Canada Pembroke Regional Hospital Full time

    Job Number: - J0624-0073- Job Title: - Cleaner, Environmental Services- Job Type: - Temporary Part Time- Job Category: - Support Services (Food Services, Housekeeping, etc.)- # of Open Positions: - 1- Department: - Environmental Services (EVS)- Union Group: - Canadian Union of Public Employees (CUPE)- Date Posted: - June 7, 2024- Closing Date: - June 14,...

  • Cleaner, Environmental Services

    3 weeks ago

    Pembroke, Canada Pembroke Regional Hospital Full time

    Job Number: - J0124-0233- Job Title: - Cleaner, Environmental Services- Job Type: - Temporary Part Time- Job Category: - Support Services (Food Services, Housekeeping, etc.)- # of Open Positions: - 2- Department: - Environmental Services (EVS)- Union Group: - CUPE- Date Posted: - January 23, 2024- Closing Date: - January 30, 2024- Salary: - $23.50 -...

  • Host/hostess

    3 weeks ago

    Pembroke, Canada The Butcher's Wife Full time

    Job Overview: Join our team as a Host/Host and play a vital role in creating a welcoming atmosphere for our guests. As a Host/Host, you will be the first point of contact for customers, providing exceptional customer service and ensuring a positive dining experience. **Responsibilities**: - Greet guests with a warm and friendly demeanor upon arrival - Seat...

  • Front Desk Agent

    3 weeks ago

    Pembroke, Canada Pembroke Hospitality Inc. Full time

    Education: Secondary (high) school graduation certificate - Experience: Will train - or equivalent experience **Work setting**: - Hospitality industry - Hotel, motel, resort **Tasks**: - Register arriving guests and assign rooms - Process group arrivals and departures - Take, cancel and change room reservations - Provide information on hotel facilities and...

  • Front Desk Agent

    4 weeks ago

    Pembroke, Canada Pembroke Hospitality Inc. Full time

    Education: Secondary (high) school graduation certificate - Experience: Will train - or equivalent experience **Work setting**: - Hospitality industry - Hotel, motel, resort **Tasks**: - Register arriving guests and assign rooms - Process group arrivals and departures - Take, cancel and change room reservations - Provide information on hotel facilities and...

  • Housekeeping Room Attendant

    3 days ago

    Pembroke, Canada Comfort Inn Pembroke Full time

    **THE OPPORTUNITY**: HOUSEKEEPING ROOM ATTENDANT REPORTS TO GENERAL MANAGER **THE COMPANY**: Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and hotels. Our company culture is built on...

  • Busser

    3 weeks ago

    Pembroke, Canada The Butcher's Wife Full time

    Job Overview: Join our team as a Busser and contribute to the smooth operation of our establishment by ensuring a clean and welcoming environment for our guests. As a Busser, you will play a crucial role in supporting the overall dining experience by assisting with table turnover and maintaining cleanliness in the dining area. **Responsibilities**: - Clear...

  • Food and Beverage Server

    2 weeks ago

    Pembroke, Canada The Oak Door Restaurant Full time

    Job description **Duties and responsibilities of a professional waiter**: - Formal table service and service of drinks This job requires a high degree of discipline and a positive attitude always. Also, flexibility is a must. A professional waiter should be ready to handle different requests simultaneously with little or no mistakes - Meet guests when...

  • Food and Beverage Server

    5 days ago

    Pembroke, Canada BONANZA RESTAURANT Full time

    **About us** BONANZA RESTAURANT is a small business in Pembroke, ON K8A 5M7. We are customer-centric, fast-paced, inclusive, and our goal is to provide good value, and delicious meals to customers with outstanding service. Our work environment includes: - Lively atmosphere - Casual work attire **Responsibilities**: - Greet and welcome guests in a...

  • front desk agent

    4 weeks ago

    Pembroke, Canada Pembroke Hospitality Inc. Full time

    Education: Secondary (high) school graduation certificateExperience: Will train or equivalent experienceWork settingHospitality industryHotel, motel, resortTasksRegister arriving guests and assign roomsProcess group arrivals and departuresTake, cancel and change room reservationsProvide information on hotel facilities and servicesProvide general information...