Night Auditor/guest Service Agent

5 months ago

Pembroke, Canada Comfort Inn Pembroke Full time

**THE OPPORTUNITY**:
Night Auditor/Guest Service Agent

REPORTS TO GENERAL MANAGER

**THE COMPANY**:
Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and hotels.

Our company culture is built on collaboration. A nimble team where everyone has a voice at the table and an opportunity to pursue their passions. Our skill sets are as diverse as our portfolio, but we all have a singular focus: a belief that partnerships deliver the best results, an entrepreneurial approach to decision making, respect for others, a strong sense of integrity and a curiosity to challenge the status quo.

With over 75 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of almost 70 hotels also making InnVest the largest independent operator of hotels in Canada. InnVest’s portfolio is geographically diverse with hotels from Vancouver, BC to Corner Brook, NL but also experientially diverse from roadside inns to luxury urban properties.

At InnVest, our mission is simple - to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivaled opportunities and invaluable exposure to Canada’s largest independently-owned and operated hotel portfolio.

**THE ROLE**:
Night Auditor/Guest Service Agent is responsible for the reconciliation and completion of all daily transactions. Along with the accounting functions of the role, the Night Auditor also provides guest services to guests during the overnight hours, handling and helping to resolving issues as they arise.

**ACTIVITIES**:
The duties and responsibilities for the Night Auditor/Guest Service Agent include, but are not limited to the following:

- Consistently provides exceptional customer service by exceeding guests expectations.
- Register guests into their guest rooms as per reservations & checks out guests and settles accounts; collects and verifies payments - cash, debit and credit and maintaining a float.
- Verify and balance daily charges for all departments to customer folios, master accounts and house; accounts; make corrections as needed to ensure required documentation is obtained.
- Run computer through nightly processing sequence to reset for next day's use in balancing for applicable functions.
- Audit all income postings and charges.
- Record and balance staff and house charges.
- Prepare and transmit credit card deposits.
- Process city ledger work to accounting.
- Run accounts receivable reports; providing next day reports to the Front Office, Executive Office and other departments as required.
- Takes ownership of all guest complaints and rectify the complaint quickly and efficiently;
- Communicates information regarding Guests’ needs to other Team Members and Departments.
- Follow established written emergency procedures for fire, power failure, water and gas line ruptures, and severe weather conditions.
- Adhere to all health and safety guidelines and standards.

**COMPETENCIES WE ARE SEEKING**:

- Previous front office or accounting experience required
- Proficient with Microsoft Word, Excel, network systems
- Strong data entry, analytical and communications skills
- Ability to recognize and correct guest service issues in a courteous and professional manner
- Proven ability to be organized, multi-task and prioritize; ability to work within deadlines
- Completion of High School, GED or equivalent
- Ability to work flexible shifts (weekday or weekend overnights)

**Job Types**: Full-time, Part-time, Permanent

**Benefits**:

- Employee assistance program

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- Weekend availability

Ability to commute/relocate:

- Pembroke, ON K8A 3M3: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Have you been employed by InnVest Hotels before? If yes, when was that and at what location?

**Language**:

- English (required)

Shift availability:

- Night Shift (required)
- Overnight Shift (required)
- Day Shift (required)

Work Location: In person

  • Guest Service Representative/ Night Auditor

    5 months ago

    Pembroke, Canada Comfort Inn Pembroke Full time

    **THE OPPORTUNITY**: GUEST SERVICE REPRESENTATIVE/NIGHT AUDITOR REPORTS TO GENERAL MANAGER **THE COMPANY**: Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations. Our company culture...

  • Guest Service Agent

    5 months ago

    Pembroke, Canada Best Western Pembroke Inn & Conference Centre Full time

    Best Western is Hiring - Guest Service Agent Are you ready to take the next step in your hospitality career? Best Western Pembroke is currently looking for a talented and dynamic Front Desk Receptionist who shares our passion for excellence and who infuses enthusiasm into everything they do! **Starting** Hourly Wage - $15.67 Pay: From $16.55 per...

  • Guest Service Agent

    5 months ago

    Pembroke, Canada Best Western Pembroke Inn & Conference Centre Full time

    Best Western is Hiring - Guest Service Agent Are you ready to take the next step in your hospitality career? Best Western Pembroke is currently looking for a talented and dynamic Front Desk Receptionist who shares our passion for excellence and who infuses enthusiasm into everything they do! **Starting** Hourly Wage - $15.67 **Job Type**:...

  • Guest Service Agent

    2 months ago

    Pembroke, Canada Best Western Pembroke Inn & Conference Centre Full time

    Best Western is Hiring - Guest Service Agent Are you ready to take the next step in your hospitality career? Best Western Pembroke is currently looking for a talented and dynamic Front Desk Receptionist who shares our passion for excellence and who infuses enthusiasm into everything they do! **Starting** Hourly Wage - $15.67 Pay: From $16.55 per...

  • Night Auditor

    5 months ago

    Pembroke, Canada Best Western Pembroke Inn & Conference Centre Full time

    **Job Description - Housekeeping**: **Job title**: - Evening Housekeeper/Housekeeper**Location**: - 1 International Drive, Pembroke, Ontario, Canada, K8A 6W5**Terms**: - Permanent**Salary/rate**: - $16.55 to $16.73- Welcome to our team at the front desk of the Best Western Pembroke Inn! As a front desk member, you will find that we represent “the face...

  • Part-Time Crew Member

    1 month ago

    Pembroke, Canada McDonald's Full time

    About the RoleWe are seeking a Part-Time Crew Member to join our team at McDonald's Canada. As a Crew Member, you will play a key role in delivering an exceptional guest experience by greeting guests, taking orders, and processing payments. You will also be responsible for drink and food preparation, communicating effectively with peers and managers, and...

  • Part-Time Crew Member

    1 month ago

    Pembroke, Canada McDonald's Full time

    About the RoleWe are seeking a Part-Time Crew Member to join our team at McDonald's Canada. As a Crew Member, you will play a key role in delivering an exceptional guest experience by greeting guests, taking orders, and processing payments. You will also be responsible for drink and food preparation, communicating effectively with peers and managers, and...

  • Cleaner, Environmental Services

    2 months ago

    Pembroke, Canada Pembroke Regional Hospital Full time

    Job Number: - J0924-0181- Job Title: - Cleaner, Environmental Services- Job Type: - Temporary Part Time- Job Category: - Support Services (Food Services, Housekeeping, etc.)- # of Open Positions: - 1- Department: - Environmental Services (EVS)- Union Group: - Canadian Union of Public Employees (CUPE)- Date Posted: - September 16, 2024- Closing Date: -...

  • Agent/agente Des Services Aux Vétérans

    16 hours ago

    Pembroke, Canada Anciens Combattants Canada Full time

    Anciens Combattants Canada - Opérations en région Ottawa (Ontario), Pembroke (Ontario), Petawawa (Ontario), Gatineau (Québec) WP-02 Affectation, Détachement, Déterminé, Indéterminé, Intérimaire, Mutation 58 101 $ à 79 963 $ Pour obtenir plus de renseignements sur l'organisme, veuillez visiter Anciens Combattants Canada **Date limite : 18 novembre...

  • Cleaner, Environmental Services

    1 month ago

    Pembroke, Canada Pembroke Regional Hospital Full time

    Job Number: - J1024-0008- Job Title: - Cleaner, Environmental Services- Job Type: - Temporary Part Time- Job Location: - Pembroke- Job Category: - Support Services (Food Services, Housekeeping, etc.)- # of Open Positions: - 1- Department: - Environmental Services (EVS)- Union Group: - Canadian Union of Public Employees (CUPE)- Date Posted: - October 1, 2024-...

  • Cleaner, Environmental Services

    4 days ago

    Pembroke, Canada Pembroke Regional Hospital Full time

    Job Number: - J1124-0084- Job Title: - Cleaner, Environmental Services- Job Type: - Temporary Part Time- Job Location: - Pembroke- Job Category: - Support Services (Food Services, Housekeeping, etc.)- # of Open Positions: - 1- Department: - Environmental Services (EVS)- Union Group: - Canadian Union of Public Employees (CUPE)- Date Posted: - November 8,...

  • Front Desk Agent

    5 months ago

    Pembroke, Canada Pembroke Hospitality Inc. Full time

    Education: Secondary (high) school graduation certificate - Experience: Will train - or equivalent experience **Work setting**: - Hospitality industry - Hotel, motel, resort **Tasks**: - Register arriving guests and assign rooms - Process group arrivals and departures - Take, cancel and change room reservations - Provide information on hotel facilities and...

  • Front Desk Agent

    5 months ago

    Pembroke, Canada Pembroke Hospitality Inc. Full time

    Education: Secondary (high) school graduation certificate - Experience: Will train - or equivalent experience **Work setting**: - Hospitality industry - Hotel, motel, resort **Tasks**: - Register arriving guests and assign rooms - Process group arrivals and departures - Take, cancel and change room reservations - Provide information on hotel facilities and...

  • Front Desk Agent

    2 months ago

    Pembroke, Canada Pembroke Hospitality Inc. Full time

    Education: - Expérience: **Education**: - Secondary (high) school graduation certificate - or equivalent experience **Work setting**: - Hospitality industry - Hotel, motel, resort **Tasks**: - Register arriving guests and assign rooms - Process group arrivals and departures - Take, cancel and change room reservations - Provide information on hotel...

  • Part-time Night Personal Support Worker

    5 months ago

    Pembroke, Canada Supples Landing Retirement Residence Full time

    **The responsibilities of the role include but are not limited to**: - Maintains work and storage areas in a clean, safe and sanitary manner; - Operates and cleans equipment, furniture and cleans and maintains all resident areas as per work routines; - Performs bath, residents daily care, helps serve lunch and supper in main dining room - Performs other...

  • Cleaner, Pharmacy

    1 month ago

    Pembroke, Canada Pembroke Regional Hospital Full time

    Job Number: - J1024-0007- Job Title: - Cleaner, Pharmacy - Environmental Services- Job Type: - Temporary Part Time- Job Location: - Pembroke- Job Category: - Support Services (Food Services, Housekeeping, etc.)- # of Open Positions: - 1- Department: - Environmental Services (EVS)- Union Group: - Canadian Union of Public Employees (CUPE)- Date Posted: -...

  • Food and Beverage Server

    4 months ago

    Pembroke, Canada BONANZA RESTAURANT Full time

    **About us** BONANZA RESTAURANT is a small business in Pembroke, ON K8A 5M7. We are customer-centric, fast-paced, inclusive, and our goal is to provide good value, and delicious meals to customers with outstanding service. Our work environment includes: - Lively atmosphere - Casual work attire **Responsibilities**: - Greet and welcome guests in a...

  • Restaurant Manager

    5 months ago

    Pembroke, Canada East Side Mario's Full time

    **RESTAURANT MANAGER (PART TIME)** We are looking to add to our management team, on a part time basis. This position is a guest facing position with the responsibilities of overseeing shifts daily for the entire facility. **Responsibilities**: - Execute and implement all national marketing initiatives, local store marketing programs and dining room/bar...

  • Part-Time Crew Member

    2 months ago

    Pembroke, Canada McDonald's Full time

    About the RoleWe are seeking a Part-Time Crew Member to join our dynamic team at McDonald's Canada. As a key member of our restaurant team, you will play a vital role in delivering an exceptional guest experience.Key ResponsibilitiesGreet guests, take orders, and process payments with a smilePrepare and serve food and beverages to our customersCommunicate...

  • Part-Time Crew Member

    2 months ago

    Pembroke, Canada McDonald's Full time

    About the RoleWe are seeking a Part-Time Crew Member to join our dynamic team at McDonald's Canada. As a key member of our restaurant team, you will play a vital role in delivering an exceptional guest experience.Key ResponsibilitiesGreet guests, take orders, and process payments with a smilePrepare and serve food and beverages to our customersCommunicate...