Manager Field Technical Services

2 weeks ago

Airdrie, Canada FortisAlberta Inc Full time

**ABOUT US**
At FortisAlberta we invest in our greatest resource - our people. As Alberta’s largest electricity distribution provider, we are positioned for growth. Each day, FortisAlberta employees strive to exceed customer expectations while maintaining a focus on our commitment to safety.

**APPLICATION DEADLINE: April 5, 2024**
**TITLE**: Manager Field Technical Services (E24-103)
**DEPARTMENT**: Engineering
**WORK LOCATION/OFFICE**: Airdrie
**STATUS**: 01 Full Time - Salaried
**NUMBER OF HIRES**:1

**DESCRIPTION**:
Under the general direction of the Director Engineering, the Manager Field Technical Services will be responsible for the safe and reliable installation of various sophisticated components, including complex meters, substation infrastructure, IED’s, SCADA, reclosers, regulators and of the electrical distribution system across the entire service territory. This includes providing leadership, technical guidance, and direction to the Supervisor(s) Field Technical Services and other related support staff. Ensuring the safety of the employees and the public is a key accountability of this role.

**DUTIES & RESPONSIBILITIES INCLUDE (but not limited to)**:
Leadership:

- Provide leadership, technical guidance and support to the Supervisor(s) Field Technical Services, Technical Trainer FTS, Field Metering Technologists and multiple departments across the Company.
- Lead, manage, coach, and motivate staff; this includes providing direction, expertise, and advice, identifying training requirements, and formally managing the performance of Supervisors and Technical Trainer.
- Support Supervisors in all elements of employee relations, including hiring, terminations, training, performance appraisals, administering progressive discipline and resolving escalated labour relations issues and/or grievances.

Management of Field Technical Services:

- Assist the Director in setting the Departmental goals and objectives.
- Provide leadership and guidance to Supervisors and Technical Trainer; ensuring the Supervisors and Technical Trainer are accountable for achieving all deliverables in a timely manner, with respect to safety, quality and customer service expectations.
- Assist Supervisors to ensure all direct reports receive proper training and development opportunities.
- Review and analyze the effectiveness and efficiency of existing practices and processes.
- Develop strategies to improve system performance, customer service, and equipment installation.
- Participate in the development, communication, and implementation of strategic and operational plan.
- Work closely with Operations, Capital Delivery, Customer Operations, Engineering and other Departments as required to ensure tactical and strategic priorities are aligned.
- Provide support to Supervisors to resolve customer complaints, damage claims or incidents.
- Lead and participate in escalated investigations.
- Manage capital and operational budgets in a fiscally responsible manner ensuring the delivery of objectives within budget parameters; this includes annual budget planning as well as providing monthly current estimates and variance analysis.
- Complete monthly Site Observations to ensure work is completed in a safe manner and that quality standards are adhered to.
- Prepare reports to assist with the regulatory process or incident investigations.
- Conduct research and make recommendations to reduce costs and improve operational system efficiencies.
- Ensure that the automated metering substation infrastructure is maintained and developed using existing equipment and design standards.
- Ensure that the intelligent electronic devices (IED), telecommunications systems and SCADA infrastructure are installed, maintained, and operated using accepted industry standards and practices.
- Special projects and other duties, as assigned.

**KNOWLEDGE, SKILLS & ABILITIES**:

- Customer service focus with a proven ability to develop and maintain effective relationships with team members, internal and external stakeholders.
- Build and maintain excellent working relationships with local customers, landowners, business owners, and community leaders
- Proven ability to build and lead effective and highly motivated teams.
- Demonstrated ability to build effective partnerships with all levels of employees through intuitive business insight and personal credibility; this includes the ability to make recommendations and influence outcomes.
- Demonstrated ability to resolve issues by analyzing and evaluating possible solutions and negotiating outcomes with various stakeholders.
- Sound judgment in dealing with sensitive and confidential information including salary information and employee performance.
- Demonstrated analytical and negotiation skills required to resolve issues, evaluate possible solutions, and gain consensus; this includes the ability to recognize opportunities for improvement.
- Solid budgeting and forecasting skills; this includes an ability

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