Vnoc Support

_**About Us**_

If you love investigating and solving problems and working cooperatively with a brilliant, energetic technical team, then Nextologies might be what you’ve been looking for.

Since 2009, Nextologies has helped clients transform and accelerate their businesses using our technology and infrastructure. As a leading broadcast technology managed services provider, trusted by top broadcasters and enterprise corporations, we deliver and manage solution needs to unlock their full potential.

Innovation drives everything we do at Nextologies, and we believe diversity is the heart of innovation. We are proud to be an equal-opportunity workplace. Join a team that welcomes you for the work you do and the value you create.

**What we are looking for**
- **Proven experience in broadcasting and technical expertise is a must**.
- Experience in a Video Network Operations Center (VNOC) or Master Control (MCR) in a broadcasting environment. **This is a must have**.
- Must be able to work a rotating shift schedule, including days, afternoons, evenings, overnights, and weekends (including holidays).
- On-site role located in our Markham, ON headquarters.

**Some of your responsibilities include**
- Monitoring 1000+ television channels to ensure the quality and stability of services.
- Performing commercial insertions in programming.
- Interact with customers and television distribution partners.
- Operating video playout software and broadcast equipment.
- Initiating and closing open tickets efficiently and promptly.
- Notifying clients of maintenance events.
- Assisting in handling technical maintenance events.
- Investigate and resolving any issues with equipment while maintaining open communication with Engineering as needed.
- Assisting with additional tasks, as needed, during unexpected emergencies or specific operational broadcasting events (i.e. live sport programs).
- Working on-site as this is an In Person role
- Working morning/night shifts including and not limited to overnight, holidays and weekends as needed.
- Working in a 24/7 shift rotation environment.
- Expecting to be on call (if needed).

**Expectations in order to be considered for this position**
- Current experience in a video broadcasting environment is a **must**.
- Technical experience within or relating to the broadcasting industry is a **must**.
- Ability to make efficient and quick decisions.
- Capability of multitasking while prioritizing tasks under pressure.
- Capacity to troubleshoot and efficiently resolve daily technical challenges.
- Proven proficiency in technology within a relevant working environment.
- Must be a quick learner and willing to adapt to new technologies, tasks, challenges and dynamic workflow protocols.
- Ability to quickly prioritize issues as they arise and to know when an escalation is needed to a Supervisor or Engineering for example.
- Flexibility to be available to work in a fluid rotating work schedule of daytime, afternoon, evening, overnight, weekends and holidays.
- Excellent verbal and written communication skills.
- Demonstrated ability to thrive both independently and collaboratively within a team structure.

**Compensation will be re-evaluated, based on performance, upon the completion of the three-month probationary period.**

**Job Type**:
Permanent Full-time (Salary)

**Rotating Schedule**:

- Monday to Sunday (Includes Weekends)
- Morning shift
- Afternoon shift
- Overnight shift
- Holidays (as needed)

Pay: $48,000.00 per year

Ability to commute/relocate:

- Markham, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- DCS / DEC (preferred)

**Language**:

- English (required)

Work Location: In person