Counter Salesperson

Company Description

EMCO is one of Canada’s largest world class Commercial/Residential Plumbing and Hydronic Wholesale distributors. We are a young team with our core values focused on impeccable customer service, generating profitable venture opportunities, and offering the ability to work autonomously.

**Job Description**:
At EMCO Corporation, our widespread success comes from an uncompromising commitment to our people. If you want to join an innovative, nationally recognized, and growing wholesale distribution company - then come explore a career with us

We are currently hiring a full-time Counter Salesperson at our EMCO Plumbing location in Woodstock, Ontario.

A Typical Day at EMCO:
As a Counter Salesperson, you will provide sales support to walk-in customers who come to our Profit Centre counters. You will provide the highest level of customer service by maintaining, stocking, and keeping a clean counter sales area. In addition, you will provide support to customers by answering questions, picking, and entering orders and following up on any backorders. Support will also be provided to the Inside Sales and Outside Sales functions. Additional duties will include:

- Assist customers who purchase material at the Profit Centre counters
- Research product for customers and provide recommendations on our assortment of product
- Drive sales growth through ownership of counter merchandising, product promotion, and generate leads for the Outside Account Manager while networking with customers at the counter
- Enter, pick, and pack sales orders generated at the counter
- Maintain and clean the counter area including any merchandising displays
- Inform the buyer when stocks levels are low
- Follow up on backorders with vendors and provide customers accurate delivery dates
- Process returns and warranty claims to customers both on account and cash sales including paperwork in compliance with all procedures
- Navigate and find a solution for customer concerns and complaints
- Perform other tasks as requested by the Profit Centre Manager

**Qualifications**:

- College and/or University degree
- Positive attitude and results oriented mindset
- Desire to continuously learn and grow
- Excellent customer service and organizational skills
- Possess a strong work ethic and a high standard of integrity
- Ability to work well independently and in a team setting
- Excellent communication skills with the ability to build and maintain strong working relationships with customers, vendors, and teammates
- Proficient in Microsoft Office software

Additional Information

You will need to be a self-starter, with an optimistic attitude. Enjoy working in team environments and have a similar desire for success. Our Core Values of Generous Listening, Fairness and Caring, Trust and Respect, Straight Talk, combined with our fun culture have given us strong growth and increased profits year over year. We want someone keen on joining and helping grow such an environment.