Product Owner, CRM

7 days ago

Vancouver, Canada BCLC Full time

**Overview**:
Joining the Social Purpose & Player Experience division at BCLC means you’ll be working with a dedicated group of talented professionals in Communications, Community & Stakeholder Engagement, Public Affairs, Player Health, Customer Support Operations, Business Intelligence, Marketing, CRM and Loyalty and Player Experience. As a Crown Corporation that earns more than a billion dollars in annual profit, BCLC’s commitment to giving funds back to the province is an integral part of our business, but still only one piece of a bigger picture. BCLC is committed to creating a welcoming workplace where everyone feels safe, included, and valued. For us, that means building a team that reflects the diversity of the communities we serve. We all are winners when differences are respected, valued and celebrated.

At BCLC, we exist to generate win-wins for the greater good. We believe everything we do must benefit the well-being of all involved. Through our Social Purpose, we aspire to make sure, in all of our endeavours, transactions and relationships - in the most important sense of life, livelihood, meaning, and well-being - nobody loses, and every person we touch comes out ahead.

Social Purpose is the driving force of our business, our opportunity to create a better world through innovation, engagement, and connection. BCLC aims to provide something unique that not only fills a need, but provides value to the province. Join the team responsible for telling our story, building stakeholder relationships, connecting with communities, and achieving our strategic vision for player-centred sustainable growth.

**Job Summary**:
Reporting to the Director, the Product Owner plays a leadership role on an Agile product team, being responsible for the mission of the team and bringing the business unit vision to the product team. They are the voice of the customer, translating the business and market need into product requirements and will maintain close interaction with the Agile product team, key business stakeholders, and supporting capability pods to ensure alignment.

**Key Accountabilities**:

- Defines the CRM product roadmap, collaborating with stakeholder groups to understand the business strategy and determine priorities. Actively manages the product backlog, prioritizing it according to business value.
- Leads the mission of the product team, continuously bringing forward opportunities to enhance the customer experience and better manage customer relationships. Communicates the business unit vision to the product team including contributing to the development of user stories. Evaluates the outputs on behalf of stakeholders, including acceptance of final product.
- Leads the prioritization, planning and breakdown of the product teamwork in collaboration with the product team.
- Participates in the product team’s agile ceremonies such as planning sessions, stand-ups, retrospectives, and sprint review meetings.
- Engages specialists across the organization, or contractors, in addition to product team members. Manages contracts that are needed to deliver the product, with support of the BT vendor management.
- Negotiates with leaders and other stakeholders to remove team impediments, issues and blockers, including escalating to the appropriate levels within the organization when they cannot be resolved at the team level.
- Collaborates with other product owners on the prioritization of cross-team dependencies and deliverables required by other product teams.
- Reports to stakeholders, including the executive sponsor (VP), Directors or other product teams on the progress and status of product team deliverables. Proactively identifies risks and opportunities and makes recommendations for resolution.
- Manages the budget and forecasting associated with the work of the product team.
- Identified risks related to the product, develops and implements risk mitigation strategies and reports on risks.

**Minimum Required Qualifications**:
**Education and Experience**
- A post-secondary degree in business administration, information technology management or a related discipline;
- 5 - 7 years recent, related experience as well as experience in a leadership capacity;
- An equivalent combination of education and/or experience may be considered.

**Technical Requirements**
- Supported by a team, extensive product knowledge and experience;
- Proven knowledge in agile methodologies and tools;
- Excellent organizational and planning skills;
- Demonstrated expertise at a management level for business planning and road mapping, and a track record of successful management experience in a collaborative, fast-paced business environment;
- Demonstrated ability to build strong and trusting relationships with managers, employees and peers;
- Strong influencing and negotiation skills, written and verbal communication skills, problem-solving, analytical thinking/innovation, time management and multi-tasking skills.

**Additional

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