Guest Services Representative
1 month ago
Join our Front Desk team. This position is a key part of the overall success of our Inn.
**Responsibilities and Duties**
Be reliable, polite, a problem solver, and able to handle stress and multi-tasking.
Greet guests in a friendly manner and follow check-in procedures
Answer guest inquiries about the Inn, spa and dining services in a timely manner
Take payments and post charges accurately to guest accounts
Follow set policies regarding cash handling
Have knowledge of emergency procedures and assist as needed
Obtain all necessary information when taking room reservations and use accurate rate quoting
Communicate with other departments in a friendly and professional manner
Operate multi-line switchboard with pleasant and efficient telephone etiquette
Accurately communicate with other shifts regarding issues arising from day to day operations
Other duties as required
**Qualifications and Skills**
Previous hotel and customer service experience strongly preferred
Strong communication skills in English, both written and verbal essential
Ability to work in a multi-tasking, fast-paced environment
Demonstrated strong customer service skills
Ability to work all shifts, including weekends, evenings, and holidays
**Job Type**: Part-time
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Night shift
- Weekend availability
Work Location: One location
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