Major Incident Manager

3 weeks ago

Vancouver, Canada NTT Data Services Full time

**Req ID**: 220541

We are currently seeking a Major Incident Manager - Remote to join our team in Vancouver, British Columbia (CA-BC), Canada (CA).

The Major Incident Manager is responsible for end-to-end management of all IT Major Incidents:

- Continuous monitoring of the IT Services to detect potential critical issues on a 24/7 basis
- Leading, driving, coordinating, facilitating, and chairing all troubleshooting activities, meetings and conference calls dedicated to prompt resolution of Major Incidents
- Conducting escalation to service support teams, senior management, and leaders to ensure appropriate awareness, engagement and focus.
- Produce accurate and timely communications tailored to relevant audiences (Senior Leaders, Internal Stakeholders and Customers)
- Produce accurate and thorough Major Incident Reports to customers and Stakeholders.
- Audit and ensure ticket compliance per ITIL and Major Incident Management best practices.
- Adapts communication techniques for audiences at multiple internal and external levels
- Provide guidance and governance to technical cross-functional teams and customers on proper Major Incident Management processes, procedures, and best practices.

**Basic Qualifications**:

- Minimum 6 years of relevant experience or equivalent combination of education and work experience.
- Minimum 6 years of experience with ITIL processes and principals
- Minimum 6 years of experience handling multiple accounts
- Minimum 6 years working with ITIL Tools (ServiceNow preferably)

**Preferred Skills**:

- Strong understanding of
- Leadership skills
- Good knowledge of IT tools and processes
- Experience in customer-facing situations
- Strong verbal and written communication skills
- Strong technical documentation skills
- Competencies in conflict resolution, customer service, facilitation, and executive presentation

**About NTT DATA Services**

**_NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team._**

**Job Segment**:Manager, Consulting, Management, Technology

  • Major Incident Manager

    5 days ago

    Vancouver, British Columbia, Canada NTT Data Services Full time

    Req ID: 220541We are currently seeking a Major Incident Manager - Remote to join our team in Vancouver, British Columbia (CA-BC), Canada (CA).The Major Incident Manager is responsible for end-to-end management of all IT Major Incidents:Continuous monitoring of the IT Services to detect potential critical issues on a 24/7 basis Leading, driving, coordinating,...

  • Major Incident Manager

    3 weeks ago

    Vancouver, Canada NTT DATA Full time

    **Req ID**:220541 We are currently seeking a Major Incident Manager - Remote to join our team in Vancouver, British Columbia (CA-BC), Canada (CA). The Major Incident Manager is responsible for end-to-end management of all IT Major Incidents: - Continuous monitoring of the IT Services to detect potential critical issues on a 24/7 basis - Leading, driving,...

  • Major Incident Coordinator

    2 weeks ago

    Vancouver, Canada BC Hydro Full time

    **A workplace powered by you** At BC Hydro, we’re working towards creating a cleaner and more sustainable future for all British Columbians and need people like you to help us. A career at BC Hydro is meaningful and provides you the opportunity to be part of a talented, inclusive, and diverse team. We offer a healthy work-life balance, competitive wages,...

  • Major Incident Manager

    5 days ago

    Vancouver, British Columbia, Canada NTT DATA Full time

    Req ID: 285220We are currently seeking a Major Incident Manager -BC- REMOTE to join our team in Vancouver, British Columbia (CA-BC), Canada (CA).Oversees, facilitates, and administers ITIL based service support and/or technical account management in the coordination of incident ownership and client account management on a 24x7 basis.Responsibilities include...

  • Major Incident Manager

    5 days ago

    Vancouver, British Columbia, Canada NTT DATA Full time

    Req ID: NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Major Incident Manager -BC- REMOTE to join our team in Vancouver, British Columbia (CA-BC), Canada (CA).Oversees,...

  • Major Incident Manager

    6 days ago

    Vancouver, Canada NTT DATA Full time

    **Req ID**: 285220 We are currently seeking a Major Incident Manager -BC- REMOTE to join our team in Vancouver, British Columbia (CA-BC), Canada (CA). Oversees, facilitates, and administers ITIL based service support and/or technical account management in the coordination of incident ownership and client account management on a 24x7...

  • Major Incident Manager

    7 days ago

    Vancouver, Canada NTT DATA Full time

    Req ID: 285220 NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Major Incident Manager -BC- REMOTE to join our team in Vancouver, British Columbia (CA-BC), Canada...

  • Major Incident Manager

    20 hours ago

    Vancouver, Canada NTT DATA Full time

    Req ID: 285220 NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Major Incident Manager -BC- REMOTE to join our team in Vancouver, British Columbia (CA-BC), Canada...

  • Major Incident Manager

    7 days ago

    Vancouver, Canada NTT DATA Full time

    Req ID: 285220 NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Major Incident Manager -BC- REMOTE to join our team in Vancouver, British Columbia (CA-BC), Canada...

  • Major Incident Manager

    7 days ago

    Vancouver, Canada NTT DATA Full time

    Req ID: 285220 NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Major Incident Manager -BC- REMOTE to join our team in Vancouver, British Columbia (CA-BC), Canada...

  • Major Incident Manager

    7 days ago

    Vancouver, Canada NTT DATA Full time

    Req ID: 285220 NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Major Incident Manager -BC- REMOTE to join our team in Vancouver, British Columbia (CA-BC), Canada...

  • Major Incident Manager

    7 days ago

    Vancouver, Canada NTT DATA Services Full time

    Req ID: 285220 NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Major Incident Manager -BC- REMOTE to join our team in Vancouver, British Columbia (CA-BC), Canada...

  • Major Incident Manager

    3 hours ago

    Vancouver, Canada NTT DATA Full time

    Job Description Req ID: 285220 NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Major Incident Manager -BC- REMOTE to join our team in Vancouver, British Columbia (CA-BC),...

  • Incident Process Manager

    2 months ago

    Vancouver, Canada Mark Anthony Group Full time

    At Mark Anthony, we are driven by an unwavering dedication to taste and innovation. We have a history of crafting new to world brands of distinction that have disrupted traditional beverage categories and completely transformed the global beverage industry. We’re on an outstanding adventure. We’re going where others aren’t, and we’re growing like...

  • Incident Process Manager

    2 months ago

    Vancouver, Canada Mark Anthony Group Inc. Full time

    At Mark Anthony, we are driven by an unwavering dedication to taste and innovation. We have a history of crafting new to world brands of distinction that have disrupted traditional beverage categories and completely transformed the global beverage industry. We’re on an outstanding adventure. We’re going where others aren’t, and we’re growing like...

  • Incident Process Manager

    5 days ago

    Vancouver, British Columbia, Canada Mark Anthony Group Inc. Full time

    At Mark Anthony, we are driven by an unwavering dedication to taste and innovation. We have a history of crafting new to world brands of distinction that have disrupted traditional beverage categories and completely transformed the global beverage industry. We're on an outstanding adventure. We're going where others aren't, and we're growing like others...

  • Incident Manager

    2 months ago

    Vancouver, Canada Rivago Full time

    To manage customer incidents 24X7 and ensure mínimal disruption to the service - Speedy Restoration for all incidents - Setting up of Technical & Management Bridge - Verification of completeness & correctness of the information being sent to the customer. - To act as a center focal point for all departments during Severity 1 incident and coordinate between...

  • Incident Manager

    2 months ago

    Vancouver, Canada Electronic Arts Full time

    At our core, Electronic Arts is a game maker that connects hundreds of millions of players from around the globe to some of the world's greatest games. The EAX team is leading the strategy and implementation of important projects for EA's community of players to connect them to one another and to the games they love to play. These projects include EA app, EA...

  • Incident Manager and Analyst

    5 days ago

    Vancouver, British Columbia, Canada Apex Systems Full time

    Incident Manager and Analyst Apex Systems is a global IT services provider, and our staffing practice has an opening for an Incident Manager and Analyst with Incident Management experience and theabilityto write data base clarity – Kusto Query Language (KQL) to place at our client, a multinational technology corporation. Client: Multinational...

  • Incident Manager I, Eax

    2 weeks ago

    Vancouver, Canada Electronic Arts Full time

    **Incident Manager I, EAX** At our core, Electronic Arts is a game maker connecting hundreds of millions of players globally to some of the world's greatest games. The EAX team is crucial to creating that connection through products that grow and engage our community of players. Some of our work includes: EA PLAY, our multi-platform subscription for PC,...