Business Systems Consultant, aos Operations

2 weeks ago


Waterloo, Canada Sun Life Full time

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

**What will you do?**
- Manage the client relations to ensure that the expectations of IT delivery are managed successfully.
- Lead and manage the analysis and development of BSC deliverables within the operations space
- Work with management on monitoring and reporting on performance metrics; work with the team on process analysis and improvements
- Mentor other Business Systems Analysts within AOS
- Gather, document, examine and manage business requirements on small baseline initiatives by following the current company development methodology. This involves managing/facilitating business requirements sessions, conducting meetings and maintaining or creating documentation
- Partner with the technical staff to interpret the needs of the business, assist in the design of the solution, and deliver the expected result to our business partners
- Communicate with our business partners in an effective and timely manner
- Test enhancements within the operations space prior to moves to production. At times this may require evening or weekend work in order to support our Business partners

**What do you need to succeed?**
- Experience as Business Systems Analyst or Business Systems Consultant in an operations support environment
- Solid knowledge of business analysis principals and best practices
- Customer and results focused: ability to work with customers to understand and act based on their needs, assess risks, and achieve a valued result
- Leadership skills; ability to tactfully bring opinions, comments and thoughts forward
- Create an open and trusting environment by sharing information in a timely manner
- Solid communication skills; ability to understand and accurately interpret the meaning, purpose and importance of verbal and non-verbal messages
- Strategic thinker with a focus on continual improvement

**What in it for you?**
- Fitness and wellness programs that help you balance work and life and enjoy a healthier lifestyle. Our unique Sabbatical Program gives you the opportunity to take up to 6 weeks off, every five years.
- Care Days available for self-care or care of others (i.e., family or others you may support) and Sick Days to support your well-being As a hybrid organization, you and your leader use business and Client needs to choose where you work, at home or in the office
- We’re honored to be recognized as a 2023 Best Workplaces in Ontario by Great Place to Work® Canada We’re proud to be recognized as a company with a 2023 Most Trusted Executive team by Great Place to Work® Canada

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

**Salary Range**:
82,000/82 000 - 135,000/135 000

**Job Category**:
Business Analysis - Systems

**Posting End Date**:
26/04/2024



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