Banquet Server-casual

3 weeks ago

Edmonton, Canada Renaissance Edmonton Airport Hotel Full time

WHAT WE ARE LOOKING FOR
We are looking for a Banquet Server to join our Banquets team here at the Renaissance
This position is a permanent casual position and pays $15.50 an hour plus gratuities.

POSITION PROFILE
The Renaissance Edmonton Airport Hotel is home to some of the most state of the art banquet facilities in the city. In order to ensure that our guests love our facility and want to return, we are looking for enthusiastic individuals to contribute to the success of our banquet department. Individuals will multitask with serving, setting rooms, assisting guests, and flipping rooms to ensure the department is running as smoothly as possible.

CORE RESPONSIBILITIES
- Attend pre-function briefing.
- Be able to read a BEO and know how to complete a setup and "mise en place" based on the information contained therein.
- Set tables in your assigned area (or check to see they have been set) correctly and uniformly, using: clean, pressed linen (without rips, stains or tears); clean, unspotted silverware, clean china with no chips or cracks; clean unspotted glassware. Table complements (salt and pepper, sugar, bread baskets, etc.) should be clean and filled properly.
- Assist captain in setting up buffet and other special food services tables/stations.
- Know the menu for each function served, and be able to knowledgeably explain the major ingredients and preparation methods for each item to be served.
- Follow timing procedures for setting each course.
- Greet and serve guests, following guidelines for "Aggressive Hospitality" and all other details of our policies and procedures regarding the service of food and beverage.
- Acknowledge and respond to all guest requests, bringing them to the attention of (or turning them over to) the captain as appropriate.
- Keep station neat and clean during service. Constantly patrol assigned station, refilling water and coffee, removing service items and condiments per established policies and procedures.
- Know and use "suggestive selling" techniques when possible, e.g., selling a la carte wine, mixed drinks, after dinner cordials, coffees, etc.
- Follow all guest check and money-handling procedures when serving a la carte beverage orders.
- Use proper in-room clearing and aisle tray break-down procedures.
- Return all re-usable table complements and condiments to be cleaned and refilled.
- Return all food to the kitchen.
- Retain all service equipment in the banquet area for cleaning and proper storage.
- Complete any assigned side work, such as refilling condiments, sorting linen, hanging/storing drapes, cleaning/storing serving equipment, etc.
- Assist the captain in breaking down buffet or other special food service tables and equipment.
- Clean and replace tray stands in the proper storage area.
- Return clean serving equipment to the proper storage area.
- Help keep all banquet aisle and storage areas clean and organized.
- Inform management of any lost or damaged equipment, linen, etc.
- Adapts to changing business demands and is willing to assist wherever needed in order to ensure the flow of the department is always productive and efficient

CANDIDATE QUALIFICATIONS AND REQUIREMENTS
Education and Experience
- High school diploma or GED
- ProServe Certification
- Able to work with little supervision.
- Superior customer service skills with prior experience in the hospitality industry
- Able to lift heavy objects.
- Prior hotel experience is a strong asset

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