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Technical Writer

7 months ago

Toronto, Canada Bold Commerce Full time

**Who is Bold Commerce?**

Bold Commerce makes checkout better, helping brands convert more shoppers in more places. As a leader in the composable commerce space, Bold Checkout is the only high-converting, customizable headless solution with built in subscriptions and pricing capabilities, for a checkout without limits.

Named one of Built In Austin’s Best Places to Work, Canada’s Top Employers for Young People, and Manitoba’s Top Employers, we're a dynamic team that truly cares about building the future of ecommerce. We live by the BUILDERS Code, a shared set of practices, beliefs, and values that help shape this remote-first company.

Founded in 2012, with team members (Builders) located throughout Canada and the U.S., and backed by investors like OMERS Ventures, WhiteCap Venture Partners, and Round13 Capital, Bold is leading the way to a better, composable ecommerce future.

**About the role**

**What you’ll do**
- Write, edit, and publish technical documentation aimed at helping our merchants and partners integrate with Bold
- Create API specifications and how-to guides that explain technical concepts in clear, easy-to-understand language
- Work closely with engineering, product management, design, QA, support and other members of the team to ensure quality and accuracy of content

**What we’re looking for**
- A work ethic that demonstrates dedication and commitment to Bold’s mission and belief in our BUILDERS Code
- Minimum 3+ years of experience working as a Technical Writer specifically in software development
- A commitment to hitting tight deadlines and enjoying owning a project from start to finish
- Proven ability to thrive in a fast-paced environment and flexibility and openness to change
- An individual that can research and learn about technical products quickly and speak to them in a knowledgeable manner
- Relevant experience in writing technical API documentation for enterprise products and software, particularly software as-a-service
- Proven record of writing accurate, clear, and concise documentation for a technical audience
- An empathetic and user-focused approach to documentation, and a constant desire to identify gaps and seek out feedback
- Experience with documentation authoring formats (i.e. OpenAPI, YAML, JSON, Markdown)
- Experience working in a docs-as-code paradigm using Git or another version control system