Field Service Technician

6 months ago

Woodstock, Canada Unified Flex Packaging Technologies Full time

**Field Service Technician**

Unified Flex Packaging Technologies is a growing company that specializes in the manufacturing of packaging machinery and offering latest packaging technological solutions. As the demand for packaging machinery continues to grow, Unified Flex is poised for rapid and exponential growth. With more than 15 years of experience in the manufacturing of packaging machines, we are a rising star in the industry. Our company is built on a foundation of unparalleled customer service and innovative product development. We pride ourselves on our professional workmanship and commitment to take care of employees and customers. We believe this philosophy will lead to continued success.

Unified Flex is seeking a highly skilled Field Service Technician with expertise in VFFS machines to join our team. As a Field Service Technician, you will play a critical role in ensuring the efficient operation and maintenance of VFFS machines for our clients. This dynamic role demands a high level of technical expertise, problem-solving skills, and a commitment to customer satisfaction. If you believe you possess the right qualifications and skills, we invite you to join our team

**What we offer**:

- Competitive salary and comprehensive benefit plan
- Opportunities for the career growth
- Supportive Team Environment
- Stability and confidence about your financial future
- Paid vacation and statutory holidays

**Key Responsibilities**:
**Travel**:

- Travel to customer locations to install, commission, and provide technical support for VFFS machines.
- Diagnose and troubleshoot machine malfunctions and implement effective solutions.
- Perform repairs, replacements, and adjustments as necessary.
- Troubleshooting electrical/mechanical issues that may arise on the equipment due to shipping/other factors
- Conduct training sessions for customers on the operation and maintenance of VFFS machines.
- Providing re-training on software or machinery and identifying problems that affect customer productivity
- Maintain accurate records of service visits, including service reports, parts used, and hours worked.
- Provide detailed technical reports on machine performance, issues, and resolutions.
- Document any modifications or upgrades made to machines
- Establish and maintain strong relationships with clients by providing exceptional service and support.
- Communicate effectively with customers to understand their needs and address any concerns.
- Adhere to all safety protocols and regulations during service visits and machine assemblies..
- Must have a clean criminal record for international travel
- Must have a valid passport and be able to travel to USA and overseas without any restrictions
- Must have a valid driver’s license with no restrictions
- Must be able to travel up to 60% of the time

**Facility**:

- Conduct start ups and testing of Vertical Form Fill Seal (VFFS) machines
- Perform mechanical/electrical assemble of machines and equipment using hand and power tools
- Read and decipher schematics, blueprints, and assembly instructions
- Run wires for motors, sensors, and other devices to the control panel
- Hook up pneumatic devices and run air lines through the machine
- Collaborate with the assembly team to ensure quality and compliance with specifications
- Inspect and examine machines and equipment being manufactured to detect and investigate irregularities
- Adjust machines and repair or replace defective parts
- Clean and maintain work area and equipment, including tools
- Maintain an organized inventory of spare parts and tools needed for service and assembly tasks
- Ensure timely restocking of consumables and critical components
- Assisting in crating and shipping machinery
- Other duties as assigned by the leading Service Technician

**Job Requirements**:

- College diploma/ degree in the related fields (Electronics, Electro/Mechanical Engineering Technology, or Practical Experience)
- 5 + years of experience working with VFFS equipment/similar packaging equipment
- Knowledge and hands-on experience with PLCs, servo motors, and Control
- Strong mechanical / electrical aptitude with the ability to use hand and power tools effectively.
- Excellent problem-solving skills and a systematic approach to diagnostics and repairs.
- Proficiency in reading technical drawings, diagrams, and manuals.
- Effective communication skills, both verbal and written.
- Ability to work independently and adapt to changing schedules and priorities.
- Ability to drive a forklift

**Benefits**:

- Dental care
- Flexible schedule
- Life insurance
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Woodstock, ON N4S 7V9: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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