Quality Assurance Analyst Regional Digital Solutions

3 months ago

Vancouver, Canada PHSA Full time

**Quality Assurance Analyst Regional Digital Solutions**

CST Enterprise Clinical Information Systems

Vancouver, BC

In accordance with the Mission, Vision and Values, and strategic directions of PHSA, safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

The Quality Assurance Analyst assists with orientation and onboarding for new staff, and reports and refers issues to the Team Lead or Manager as appropriate.

**What you’ll do**
- Monitors that partners needs are met with system changes and that technical changes are implemented with minimized risk to the clinical solution. Reports and refers issues to Team Lead or Manager as appropriate.
- Coordinates managed, special, and emergency releases in Certification and Production domains (including ticketing system release containers and special bulletins) by methods such as scheduling, organizing, sending meeting notifications, and distributing notes and other documents.
- Collaborates with leaders to determine timelines/implementation plans, identify available and suitable resources by methods such as identifying builders and validators for tickets and dependencies, monitoring builds within production, organizing the creation of test patient and provider records, and documenting decisions made.
- Coordinates basic training for ticketing system and other sessions by, booking meeting rooms and any necessary equipment, sending meeting invite, and ensuring attendees have access prior to session.
- Maintains various team documents including templates and status updates by methods such as gathering information from various sources, drafting queries and forms, and mocking-up reports.
- Reviews technical specifications and clinical workflow specifications for integrations and documents complex integration test cases. Carries out Quality Assurance reviews of Clinical Solutions team scripts and results.
- Provides orientation and information to RDS Staff on navigating and utilizing IT Tools related for tracking system changes and incidents.
- Performs other related duties as assigned.

**What you bring**

Qualifications
- Graduation from a recognized degree or diploma in Computer Science, two (2) years’ recent related experience or an equivalent combination of education, training and experience.

Skills and Abilities
- Ability to communicate effectively both verbally and in writing.
- Ability to deal with others effectively.
- Physical ability to carry out the duties of the position.
- Ability to organize work.
- Ability to operate related equipment.
- Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).

**What we bring**

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too - offering health, wellness, development programs to support you - at work and at home.
- Join one of BC’s largest employers with province-wide programs, services and operations - offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
- Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
- Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
- Annual statutory holidays (13) with generous vacation entitlement and accruement.
- PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
- Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

**Job Type**:Regular Full-Time
**Wage**:$41.14/hour + benefits (health and dental, sick time, pension and vacation)
**Location**:1885 West Broadway, Vancouver, BC V6J 1Y5
**Closing date**:Until Filled
**Hours of Work**:Mon, Tue, Wed, Thu, Fri, On-call may be required
**Requisition #: 173039E**

**What we do**

***

The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people - Be compassionate - Dare to

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