Functional Analyst

3 weeks ago

Toronto, Canada George Brown College Full time

**CLOSING**:June 16, 2023

***

**Land**_ _**Acknowledgement**
- George Brown College is located on the traditional territory of the Mississaugas of the Credit First Nation and other Indigenous peoples who have lived here over time. We are grateful to share this land as treaty people who learn, work, and live in the community with each other._

**Equity Statement**_ _**

**GBC Vision**
- To be _a college renowned for its inclusion, excellence, relevance, impact, and leadership._ _

**Position Summary**:
Under the direction of the Manager, Student Systems, the **Functional Analyst** designs and implements enhancements to existing, as well as new business processes and technologies within the Office of the Registrar (RO).

**Key responsibilities**:

- Serves as a member of the project team that is responsible for implementing new business technologies and processes in the Registrars Office. May work collaboratively with the team on a project or be assigned the role of project coordinator based on skills and strengths.
- Conducts needs assessment sessions with project stakeholders to identify business requirements and scope of project.
- Clearly articulates and records requirements using process flow maps, flow charts, user stories, functional and technical specification.
- Ensures that research and assessment outcomes are effectively communicated back to stakeholders, and that potential systems/resource limitations are understood.
- Works with the Manager, ITS and stakeholders to identify solution(s) that best fit the new business requirements.
- Oversees ongoing maintenance and quality assurance for systems within the RO such as the Web Registration Applications, Millennium Fast Student Grade Entry and Reporting Application, Banner Student Aid, and Degree Works.
- Problem solves complex issues for RO system users: Admissions, Registration and Records, academic divisions, and other business units.
- Leads training for RO systems and business processes. Training occurs year-round and is tailored to address the following scenarios:

- Introduction of new systems and processes or significant changes to business systems and processes.
- Refreshers for staff or training on specific functions and processes at start or end of each term or business cycle, i.e., training staff on updated grade entry/end of term processes.
- Ad hoc requests to train new staff on a relevant RO business system or process (i.e., Banner training).
- Other duties as assigned.

**Educational and Experience Requirements**:

- Three-year diploma or degree or equivalent from a recognized post-secondary institution in Business Administration or Information Systems with a focus on project management.
- Completion of a Business Analyst (or related) course is required.
- Minimum of five years’ progressive experience with post-secondary education information systems, with demonstrated understanding of Registrar’s Office principles such as curriculum, scheduling, registration, student records and student finances.
- Advanced technical skills, including demonstrated proficiency working with student information systems (preferably Banner) and related curriculum, records, and scheduling software.
- Experience analyzing complex business and technical needs and solutions.
- Teaching/training experience.

**Skills and Attributes**:

- Excellent research, analytical and conceptual thinking skills; attention to detail.
- Solid organizational, problem-solving, leadership, and project management skills.
- Demonstrated ability to influence stakeholders and work closely to determine acceptable solutions.
- Ability to work under pressure, meet deadlines, and work on multiple tasks simultaneously, and ability to work independently.
- Demonstrated communication, collaboration, teamwork, and interpersonal skills at a professional level.
- Demonstrated commitment to uphold the College’s priorities on diversity and equity.

**Interview process may consist of a practical skills component.**

**Notes**:

- The College requires proof of degrees, credentials or equivalencies from accredited regional or federal post-secondary institutions and/or their international equivalents. Credentials may require validation at the time of interviews or offer.

**About Us**:
**George Brown College** prides itself on educating students through real-world learning, in the heart of Toronto. Our faculty and employees make this vision a reality, and we support them by making George Brown a **great place to work**. See why we are consistently ranked as one of **GTA’s top employers**.

**Why work here?**

George Brown College offers hybrid work opportunities, a competitive pension plan, generous holiday and vacation time, a tuition assistance program, discounted rates for employees taking Continuing Education courses, and an equitable work environment where everyone matters.

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