Host/hostess

7 months ago

Surrey, Canada The Brew Estate Full time

**Title**: Host/Hostess

**About us**: Welcome to The Back Room Canada, where elegance seamlessly blends with comfort. Our charming cafe-themed restaurant caters to couples and families, creating a relaxed ambiance for all. Treat your taste buds to a diverse menu featuring delectable dishes from various cuisines, each crafted with passion and precision.

Quench your thirst with our array of handcrafted cocktails, refreshing mocktails, and premium liquors, enhancing your dining experience. From private celebrations to intimate evenings, our friendly staff ensures that every moment is cherished, and every detail attended to.

Step into The Back Room Canada and immerse yourself in warm hospitality and an enchanting atmosphere, leaving you with unforgettable memories. Come, savour the magic of every visit, and let us take you on a culinary journey that will linger in your heart.

**Role**: We are looking for a Host/Hostess to join our team and be our guests’ first point of contact. You will greet guests as they enter and show them to their table or waiting area. You will also engage with guests to ensure their meal is as good as it should be. It would be best to be comfortable standing for long periods and managing a very busy shift to do well in this role.

**Responsibilities**:

- Greeting guests as they enter and putting them on a waiting list as necessary.
- Providing guests with menus and answering any initial questions.
- Seating guests at tables or in waiting areas.
- Assigning guests to tables they prefer while keeping table rotation in mind so that servers receive the right number of customers.
- Engaging with guests to ensure they're happy with food and service.
- Responding to complaints and helping to resolve them.
- Answering phone calls, taking reservations, and answering questions.
- A knowledge of the menu.
- Helping with other positions in the restaurant as needed.
- Providing great customer service.

**Requirements**:

- High school diploma or equivalent preferred.
- Minimum one-year Restaurant Experience.
- Professional restaurant attire.
- Ability to provide top-notch customer service in a fast-paced environment.
- Excellent communication skills (via phone and in-person)
- A positive attitude and ability to work well under pressure with all restaurant staff.
- Does high-quality work while unsupervised.
- Able to work in a standing position for long periods of time.
- Able to safely lift and easily manoeuvre trays of food when necessary.
- Willing to follow instructions and ask questions for clarification if needed.
- Able to handle money accurately and operate a point-of-sale system.
- Able to work in a busy restaurant environment.
- Must be able to work late night shifts.

**Salary: As per industry standards.**

In addition to the duties mentioned above and job functions, any other assignment is given on an occasional or daily basis by the immediate superior or the management.

Follow The Back Room Canada on Instagram and visit us for more information about our company

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