Operations Associate

3 months ago

Saskatoon, Canada Red Wireless Full time

**Do you have an outgoing personality, play well with others and a drive to succeed?** Saskatoon-based Red Wireless is Manitoba’s and Saskatchewan’s exclusive Rogers retailer, **and we want to hear from you.**

Thousands of customers make Red Wireless their home for wireless solutions. **Many more would like to, and that’s where you come in.**

You’re a confident visionary that faces challenges with enthusiasm. Your abilities will shine in clearly presenting our products and solutions in engaging customers. Yes, you can do it

We fully support our team by ensuring they have the tools to get the job done right and we proactively assist you in reaching your career goals.

**SUMMARY OF POSITION**

In this role, you will assist with overall operations of our online and retail sales at our Saskatoon head office. You’ll consistently provide a top-shelf customer experience, establish and manage relationships with sales staff and customers, and always fulfill client needs in a timely manner.

**WE OFFER AN ATTRACTIVE PACKAGE**
- Competitive compensation.
- A proven sales process and training program with the support you need to succeed.
- Opportunities for advancement and career growth.
- A fun, dynamic team.
- Benefits package after three months.
- A working environment with personality.

**HERE’S WHAT WE’RE LOOKING FOR IN A CANDIDATE**
- Previous experience in operations, logistics, admin assistant.
- You thrive working in a fast-paced, dynamic environment.
- Strong interpersonal and organizational skills complemented by keen strategic problem solving.
- Great customer communication skills.
- Proficiency in Microsoft Office.
- Strong technical aptitude (capacity to learn new systems) and have a passion for technology.
- Basic knowledge of the Rogers suite of products and services; telecommunications sales experience is an asset.
- Dedicated to providing customers with outstanding service, take pride in your work, and go the extra mile to ensure a quality result.
- Above all, you are driven, goal orientated and organized

**KEY JOB FUNCTIONS**
- Activate and validate customer’s orders according to set standards and procedures.
- Ensure that activation processes are carried out accurately and efficiently, including setting up accounts, activating SIM cards, configuring devices, and completing all necessary documentation verification and validation
- Ensure that all activation-related documentation and records are accurately maintained in accordance with regulatory requirements and company policies
- Support staff members
- Assist entire office with admin duties including accounting and inventory management
- Use our CRM software to communicate with staff and customers.
- Deliver smart and courteous customer service.
- Maintain a positive attitude.
- Utilize CRM Pipedrive to effectively manage order proficiency.

**Job Types**: Full-time, Permanent

Pay: $15.00 per hour

Expected hours: 40 per week

**Benefits**:

- Dental care
- Extended health care

Flexible language requirement:

- French not required

Schedule:

- Day shift
- Every Weekend
- Monday to Friday
- Morning shift
- Weekends as needed

Ability to commute/relocate:

- Saskatoon, SK S7K 0B8: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (required)

**Experience**:

- Logistics: 1 year (preferred)
- Back office: 1 year (required)

Work Location: In person

Expected start date: 2024-09-30

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