Rooms Division Supervisor

6 months ago

Toronto, Canada Omni Hotels & Resorts Full time

Overview / vue générale:
**King Edward Hotel**

With its rich history, timeless elegance, and modern hospitality, the Omni King Edward Hotel has been a favourite of both locals and visitors for over 110 years. Located in the heart of downtown Toronto, this landmark hotel is just steps away from a wealth of diverse restaurants, tourist hotspots, and shopping centres. It's no wonder the Omni King Edward is the perfect destination for business and leisure travellers alike.

The Omni King Edward Hotel's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni King Edward Hotel may be your perfect match

Job Description / description de l'emploi:
This position is ideal for the individual who has a strong interest in hotel operations and wishes to develop their career in hospitality management. The Rooms Division Supervisor will spend several months rotating between Front Office and Housekeeping operations. While training in all aspects of each area, this individual will support the efforts of the department covering the responsibilities below, with a particular emphasis on developing their management and leadership skills. This is a customer service position which requires a multitude of tasks while consistently providing exceptional customer service to our guests and clients in-house.

Qualifications / qualifications:

- College degree or equivalent, preferably in a hospitality management program.
- 2-3 years of experience in hotel operations with a strong interest in other departments.
- Previous experience as a Supervisor / Manager.
- Strong computer skills with advanced knowledge of Microsoft Office and Outlook; Knowledge of Opera, Birchstreet, and/or Synergy preferred.
- Ability to achieve positive guest relations and maximize guest satisfaction.
- Ability to handle cash and credit transactions.
- Ability to enforce all company policies and SOPs.
- Ability to maintain 4-Diamond level cleanliness standards.
- Ability to work with management on special projects.
- Previous experience in Health & Safety.
- First Aid/CPR Certification is preferred.
- Must be able to remain calm and professional during stressful situations.
- Must be able to work a flexible schedule including day, evening, overnight shifts, weekends and holidays.

Responsibilities / responsabilités:
**Front Office**
- Planning, goal setting and day-to-day operations of the Front Office Department. The major areas of responsibility include: Front Desk, Ideal Service Agents, Bell Services, Door, Concierge, and Royal Club
- Implement company programs and manage the operations of the Front Desk Office (Front Desk, ISAs, Bell Services, Door, Concierge, and Royal Club) to ensure compliance with LSOPs and SOPs and to ensure an optimal level of quality service.
- Ensure that all arriving and departing guests are treated with maximum courtesy and are served expeditiously.
- Maintain continuous liaison with management, reservations desk and housekeeping staff to guarantee that guests are receiving quality services that exceed their expectations.
- Be alert to potential problems and malfunctions of hospitality services and make on-the-spot corrections.
- Participate with other members of management in developing plans to deliver special services to selected targeted markets.
- Complete AM/PM manager’s checklist and any other task and responsibilities.
- Resolve customer complaints and anticipate potential problems by reviewing and monitoring feedback, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality.
- Liaise with the sales team and discuss and implement sales strategies to continually improve occupancy levels, revenues and upselling goals.
- Manage room inventory which includes strategic planning, upselling, and blocking of rooms in advance to ensure guest and group needs are met.
- Develop, recommend and implement fire safety plans and coordinate fire and evacuation drills as required by Omni Standards.

**Housekeeping**
- Inspect the cleaning and servicing of guestrooms and public areas.
- Assign special projects as directed by the Executive Housekeeper.
- Report any needed repairs or discrepancies of guest rooms.
- Ensure that all Guest Room Attendants have appropriate supplies and linens.
- Assist in the cleaning of guest rooms when necessary.
- Open, close, and assist in processing AM and PM room status reports.
- Ensure that the Guest Room Attendant’s linen cart is neat and well organized.
- Ensure that linen closets on guest room floors are completely stocked.
- Maintain supply cage stock, neat and clean at all times.
- Must have all guest rooms punched in via the phone after c

  • Rooms Division Supervisor

    5 months ago

    Toronto, Canada Silver Hotel Group Full time

    **Rooms Division Supervisor** The Anndore House is recruiting for a Rooms Division Supervisor! In collaboration with the Front Office Manager and the Executive Housekeeper, the Rooms Division Supervisor is not only responsible for the inspection of the rooms and ensuring they are up to the property’s standard of quality, but he/she also ensures smooth...

  • Rooms Division Supervisor

    5 months ago

    Toronto, Canada Gladstone House Full time

    A collection of heritage-driven, neighbourhood-centric hotels. Archive Hospitality Group began with a mission: Revitalize architectural landmarks as vibrant places that anchor and contribute to the community. We reimagine historic buildings deeply rooted in their location and welcome travelers and locals alike to share memorable experiences. From the people...

  • Housekeeping Supervisor

    3 months ago

    Toronto, Canada Gladstone House Full time

    A collection of heritage-driven, neighbourhood-centric hotels. - Archive Hospitality Group began with a mission: Revitalize architectural landmarks as vibrant places that anchor and contribute to the community. We reimagine historic buildings deeply rooted in their location and welcome travelers and locals alike to share memorable experiences. From the...

  • Director of Rooms

    5 months ago

    Toronto, Canada Nobu Hotel Toronto Full time

    _**Overview**_ As the Director of Rooms, you will create an environment that honors sincerity in service and makes everyone feel that they’ve come home. Reporting to the General Manager, your Leadership and strategic vision will create an unparalleled experience for our guests and colleagues alike. In this role, you will be responsible for the seamless...

  • Director of Rooms

    3 months ago

    Toronto, Canada Park Hyatt Toronto Full time

    Summary **Find your place at Park Hyatt Toronto**:Be a part of something bigger. Make a difference in the lives of those around you. Love where you work. Join a family that values respect, integrity, inclusion, empathy, experimentation, and well-being.** **At Hyatt, diversity, equity, and inclusion are at the core of our purpose, _to care for people, so...

  • Assistant Rooms Manager

    3 months ago

    Toronto, Canada Park Hyatt Toronto Full time

    Summary **FIND YOUR PLACE AT PARK HYATT TORONTO**:Be a part of something bigger. Make a difference in the lives of those around you. Love where you work. Join a family that values respect, integrity, humility, empathy, creativity and fun.** **At Hyatt, diversity, equity, and inclusion are at the core of our purpose, _to care for people so they can be their...

  • Assistant Rooms Manager

    5 months ago

    Toronto, Canada Park Hyatt Toronto Full time

    Summary **find your place at Park Hyatt Toronto**:Be a part of something bigger. Make a difference in the lives of those around you. Love where you work. Join a family that values respect, integrity, humility, empathy, creativity and fun.** **At Hyatt, diversity, equity, and inclusion are at the core of our purpose, _to care for people, so they can be their...

  • Dining Room Supervisor

    2 weeks ago

    Toronto, Ontario, Canada Delmanor Communities Full time

    Delmanor Communities Job OpportunityAbout the Role:Delmanor Communities has a Dining Room Supervisor position available for a motivated and experienced individual. As a Dining Room Supervisor, you will assume responsibility for the dining room in the absence of the Dining Room Manager, ensuring proper service and presentation.Key Responsibilities:Check...

  • Room Attendant

    7 months ago

    Toronto, Canada Embassy Suites by Hilton Toronto Airport Full time

    Image Caption **Room Attendant Part-time (Weekends Only)** JOB OVERVIEW Clean guest rooms and/or other assigned areas in a timely and thorough manner to ensure total guest satisfaction DUTIES AND RESPONSIBILITIES - Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming,...

  • Room Attendant

    7 months ago

    Toronto, Canada Embassy Suites By Hilton Toronto Airport Full time

    JOB OVERVIEW Clean guest rooms and/or other assigned areas in a timely and thorough manner to ensure total guest satisfaction DUTIES AND RESPONSIBILITIES - Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash, etc. May include...

  • Rooms Operations Supervisor

    6 months ago

    Toronto, Canada Marriott International, Inc Full time

    **Job Number** 24052881 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Centre Toronto Hotel, 123 Queen Street West, Toronto, ONT, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Complete designated cashier and closing reports in the computer system....

  • Assistant Rooms Manager

    6 months ago

    Toronto, Canada Park Hyatt Toronto Full time

    Summary **find your place at Park Hyatt Toronto**:Be a part of something bigger. Make a difference in the lives of those around you. Love where you work. Join a family that values respect, integrity, humility, empathy, creativity and fun.** At Hyatt, diversity, equity and inclusion are at the core of our purpose: to care for people so they can be their...

  • Room Attendant

    7 months ago

    Toronto, Canada Easton’s Group of Hotels Full time

    JOB OVERVIEW Clean guest rooms and/or other assigned areas in a timely and thorough manner to ensure total guest satisfaction DUTIES AND RESPONSIBILITIES Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash, etc. May...

  • Rooms Supervisor

    6 months ago

    Toronto, Canada Marriott International, Inc Full time

    **Additional Information** Front Desk **Job Number** 24085085 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels Toronto, 75 Lower Simcoe Street, Toronto, ONT, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Assist staff with expediting problem...

  • Housekeeping Supervisor

    6 months ago

    Toronto, Canada The Gladstone House Full time

    **Position: Housekeeping (Rooms Division) Supervisor - part-time** **The Role at a Glance**:This position plays a key role within our hotels. The Housekeeping Supervisor will help lead our housekeeping team and reports into the Housekeeping Manager. Our housekeeping team provides exceptional service and maintains the highest cleanliness standards throughout...

  • Room Attendant

    5 months ago

    Toronto, Canada Revery Toronto Full time

    Looking for a career change? Join one of Canada’s most successful and multicultural Hospitality companies, that strives to take your talent to the next level. With 19 hotels owned and managed by Easton’s Group of Hotels, and a further 6 in development, your passion, collaboration, and voice will be an excellent addition to our growing Organization. As a...

  • Room Attendant

    3 months ago

    Toronto, Canada Revery Toronto Downtown, Curio Collection by Hilton Full time

    -Looking for a career change? Join one of Canada’s most successful and multicultural Hospitality companies, that strives to take your talent to the next level. With 19 hotels owned and managed by Easton’s Group of Hotels, and a further 6 in development, your passion, collaboration, and voice will be an excellent addition to our growing Organization. As a...

  • Room Attendant

    6 months ago

    Toronto, Canada The Revery, Curio Collection by Hilton Full time

    Looking for a career change? Join one of Canada’s most successful and multicultural Hospitality companies, that strives to take your talent to the next level. With 19 hotels owned and managed by Easton’s Group of Hotels, and a further 6 in development, your passion, collaboration, and voice will be an excellent addition to our growing Organization. As a...

  • Room Attendant

    5 months ago

    Toronto, Canada Easton's Group of Hotels Inc. Full time

    **About Easton’s Group of Hotels** Looking for a career change? Join one of Canada’s most successful and multicultural Hospitality companies, that strives to take your talent to the next level. With 22 hotels owned and managed by Easton’s Group of Hotels, and a further 6 in development, your passion, collaboration, and voice will be an excellent...

  • Control Room Security Supervisor

    3 months ago

    Toronto, Canada Securitas Canada Ltd. Full time

    Position: Control Room Supervisor Vertical: Datacentre Physical Security Status: Full Time Temporary (1 Year Maternity Leave Contract) Location: Vaughan, ON Pay Rate: $31.00/hr Shift: Monday to Friday 0700-1500hrs The Control Room Supervisor is responsible for the day-to-day operations of the control centre, security technology and ensuring everything...