Participant Navigator

3 weeks ago

Nanaimo, Canada Roots to Thrive Full time

**About us**

Founded in 2019, Roots to Thrive is Canada’s first and only multidisciplinary, non-profit healthcare practice to legally offer evidence-informed, multi-week, group therapy programs that use a community of practice model, uniquely designed to address trauma and to promote resilience, and to also include the option of psilocybin-assisted and ketamine-assisted group therapy.

The Roots to Thrive program added the option of adding Ketamine-assisted therapy to the community of practice program in 2020, and the additional option of Psilocybin-assisted therapy was added in 2021.

Roots to Thrive recently achieved two historic firsts in Canada: it offered the first whole-mushroom psilocybin group therapy program for patients facing life-threatening illness; and received the first
- ever Health Canada Special Access Program request approvals for ANY psychedelic therapy, in any form, for the psilocybin group therapy program.

MAPS Canada is supporting Roots to Thrive through fundraising and communications to promote decolonization and reconciliation in its delivery of community-based, psychedelic medicine-assisted therapies, research, and training of healthcare professionals.

Our work environment includes:

- A hybrid work environment with remote work for almost all days. 6 days every 15 weeks are required to work in a face to face setting with patients.
- Casual work attire
- On-the-job training
- Safe work environment
- Lively atmosphere

**Roots to Thrive** is growing is and is looking for a full-time (35 hours per week) Medical Office Assistant to support our organization and participants with a warm and compassionate approach. This role requires an individual with knowledge of electronic health records, demonstrated excellent customer service, experience in MSP billings, knowledge of Microsoft Office and the ability to adapt and shift to the program's needs.

The Medical Office Assistant offers supportive and collaborative assistance that facilitates pathways to services and resources available in the organization. The role is threefold:

- The MOA answers inquiries and offers information services for interested parties, patient partners and other medical staff. The MOA facilitates a pathway to resources within the RTT organization (Physician, psychiatrist, therapist etc. groups) by skillfully identifying the needs of the participant in consultation with the Case Management lead to match the requirements with the appropriate resources.
- The MOA supports clinicians and participants during the intake process (responding to inquiries, setting appointments, ensuring forms are completed, etc)
- The MOA supports clinicians with organizational, technical, and administrative tasks to facilitate a supportive environment focusing on patient partner safety and quality care.

**Education/Training/Experience**:
A level of education, training, and experience equivalent to a Medical Office Assistant Diploma or Certificate as a Medical Administrative Assistant, training in medical terminology or pharmacology, management software and basic medical office procedures, Specialized training in electronic medical records (EMR) systems. Need to have excellent interpersonal and communication skills, adhere to ethics and have a good judgment.

**Medical office professionals should also be**:

- Tactful and discreet
- Demonstrate exceptional phone skills w/participants
- Detail-oriented
- Organized and able to manage large amount of detailed information
- Team-players, but also able to work independently

**Typical Duties and Responsibilities**:

- This role is a blend of virtual work and on-site requirements
- Requires a home office and internet connection.
- In-person (weekdays/weekends as required) to support participants
- Registration support for all the ARMS.
- Monitoring all program inquiry lists
- Coordinating intake appointments, schedules, accessibility, and tech tests with participants prior to intake appointments
- Setting up, administering, scoring assessments and ensuring data is transferred to intake team and research team
- Research invitation communications
- Configuring, monitoring, and maintaining electronic medical records system including reporting to referring Health Care Providers on behalf of RTT clinical team

**Salary**: $22.00-$25.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Paid time off
- Work from home

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday
- Weekend availability

Work Location: Hybrid remote in Nanaimo, BC

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