Retail Greengoods Associate
3 months ago
**Job Summary**:
Are you ready to be the 'Plant Ambassador' of our greenhouse paradise? As our Retail Floor Associate, you'll be the smiling face that greets our customers and helps them navigate our lush oasis. With your in-depth plant knowledge and exceptional customer service, you'll provide “plant-tastic” assistance, answering questions, and helping customers find their perfect plant companions.
You will also shine in helping to maintain our eye-catching displays, restock our amazing plant selection, and keep our store floor fresh and vibrant. With your organizational skills, you'll keep our plants and shelves tidy, ensuring our customers have a visually stunning shopping experience.
As a “Plant Ambassador,” you'll also be our go-to guru at the information desk, providing plant wisdom and friendly assistance to customers. Your knack for basic merchandising will come in handy as you help customers find products on the floor and create an organized and welcoming environment around the information desk.
**Duties and Responsibilities**:
Retail Floor
- Create a welcoming environment by greeting all customers as they walk through the doors
- Providing excellent customer service by ensuring the customer takes priority and answers questions
- Maximizing sales opportunities to achieve store targets
- Keep up to date with knowledge which includes new products, promotions, and rewards program
- Complete all opening and closing procedures
- Scan merchandise and goods at the cash register
- Receive and process customer transactions
- Ensure the front end of the store is clean and free of debris
Information Desk
- Answer all related inquiries via the phone
- Answer any questions and inquiries from customers who come to the information desk
- Help customers find products on the floor
- Organize plants and shelves around the information desk
Plant Stocking
- Restock plants on the retail floor
- Help maintain plant displays by cleaning and organizing
- Deadhead and clean up plants
- Assist with receiving shipments and organizing them on the retail floor
***Qualifications**:
- In-depth plant knowledge
- Strong organizational skills
- Ability to problem-solve
- Exceptional customer service
- Basic merchandising knowledge
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