Victim Support Caseworker

**Victim Support Caseworker**:
Delta Police Department - Civilian
Delta, British Columbia, Canada

**Department**:DPD Administration - Victim Services
**Employment Group**: CUPE Local 454
**Job ID**:CE24-19
**Hours of Work**: Auxiliary
**Pay Rates**: $32.92 - $38.75, $3.50/hr for on call hrs

**Scope of Responsibility**

Hours of work will include scheduled on call shifts after regular business hours, weekends and holidays as well as occasional daytime office shifts.

**Illustrative Examples of Work**
- Attends the scene of police crisis call-outs such as crimes, serious accidents and domestic disputes and provides emotional support to distressed victims and witnesses; assists police with next-of-kin notifications in cases of sudden death; provides information to victims on agencies available to provide assistance and liaises with agencies to obtain immediate services; as appropriate, accompanies victims to hospital, contacts family members, arranges for or provides emergency transportation.
- Provides updates on the progress of matters before the courts; facilitates communication with Crown counsel and provides victims/witnesses with court support services including court orientation and accompaniment.
- Establishes and maintains client files documenting services provided; researches available community resources; prepares and adapts resource lists for the use of clients and staff; represents the program on committees or at presentations as required.
- Performs related work as required.

**Required Knowledge, Skills & Abilities**
- Knowledge and understanding of the objectives and procedures of the Delta Police Department, Delta Police Victim Services and the services available to victims of crime and other traumas.
- Working knowledge of court and police procedures and the Criminal Justice System as it relates to the work performed.
- Considerable knowledge of the principles, practices and terminology used in documenting client contacts and maintaining related files.
- Demonstrated skills and experience in providing crisis intervention skills including the ability to work effectively under pressure.
- Clear understanding of the boundaries, limitations and safety standards in the provision of crisis intervention services.
- Demonstrated ability to work well with minimum supervision, as well as, part of a team.
- Ability to maintain effective working relationships with a variety of internal and external contacts..
- Ability to communicate effectively verbally and in writing.
- Ability to handle sensitive information in a confidential manner.
- Basic familiarity with computers and software, including office suite.
- Must be comfortable working in an environment with a Facility Dog present.
- Estimated time of arrival to Delta Police Department must be a maximum of 30 minutes while on call.

**Preferred Training & Experience**
- Grade 12, supplemented by courses in social services, victim services, trauma and crisis intervention or criminology, plus considerable related experience, or an equivalent combination of training and experience is a requirement.
- A Degree or Diploma in a related field (i.e. social work, criminology, psychology, sociology, criminal justice etc.) would be considered an asset.
- Proficiency in the Punjabi language (spoken and understood).
- Experience working in a police agency or within the criminal justice systems would be considered an asset.
- Familiarity with Penelope Case Management software, PRIME and/or JUSTIN would be considered an asset.

**Required Licenses, Certifications & Registrations**
- Valid Class 5 Driver's License for the Province of British Columbia
- Security clearance will be maintained throughout employment

**In addition to a competitive salary, the Delta Police Department offers a comprehensive Benefit package, including Extended Health, Dental, Life Insurance, and Municipal Pension Plan contribution.**

**In order to be eligible for employment with the Delta Police Department, you must be either a Canadian Citizen or Permanent Resident, and be at least 18 years of age.**

Education : College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Experience : Experience an asset