Night Auditor

4 weeks ago

Toronto, Canada One King West Hotel & Residence Full time

**Job description**

**ESSENTIAL DUTIES AND RESPONSIBILITIES**:

- Generates and distributes night audit reports
- Demonstrates a complete understanding of auditing
- Registers the days transactions and corrects all errors
- Ensures all credit cards are balanced daily with our PMS
- Ensures all market codes correspond to correct rates before posting room and tax
- Balances all Food and Beverage outlets, verifies of all credit cards and room charges posted
- Balances the market code and house count.
- Respond to internal and external guests requests
- Responsible for maintaining high and consistent level of Guest Services
- Acknowledge guest complaints and ensure guests needs are met
- Execute guest check-ins, check-outs and reservations
- Answer telephone calls and guest inquires
- Completion of various daily reports, posting changes and managing personal float
- Balance individual cashier audits, including credit card and cash transactions
- Familiar with all Health & Safety, fire and emergency procedures
- Complete daily task lists
- Ensure inter-departmental communication and co-operation in the interest of guest satisfaction
- Support other Front Office functions, such as Reservations and Lobby Services as required
- Follow-up and communicate pertinent guest related facts to colleagues and superiors
- Participation in monthly communication meetings, committees and projects as required
- Understand all programs offered, including marketing and strategic partnerships with other organizations
- Able to inform guests about all hotel facilities and hotel history
- Maintain a high standard of personal hygiene, dress, uniform and body language
- Be polite and professional in any situation where the image of the hotel is represented
- Additional duties as assigned

**SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES**:

- Opera Cloud and Microsoft Office knowledge an asset
- Previous Hotel experience required
- Excellent command of the English language both oral and written
- Demonstrate customer service ethic and have a friendly and outgoing disposition
- Proven abilities in handling guest requests with effective resolutions
- Well developed communication and organization skills with abilities to multi-task in a fast-paced environment
- Excellent computational and analytical abilities and keen attention to detail
- Ability to work with limited supervision.
- An enthusiastic, self directed, team player with high level of adaptability to rapidly changing demands

**RATE:

- $22.51/hr (Starting Rate) **HOURS:

- Must be able to work overnight shifts (11pm-7:30am)

$24.44/hr (After Probation)

Plus $1.00 overnight premium

**Job Types**: Full-time, Permanent

**Salary**: $23.44-$24.44 per hour

**Benefits**:

- Dental care
- Vision care

Schedule:

- 8 hour shift
- Night shift

Supplemental pay types:

- Overtime pay

**Experience**:

- Hotel & Accommodations Guest Services Staff: 1 year (required)
- customer service: 1 year (preferred)

**Salary**: $23.44-$24.44 per hour

Schedule:

- 8 hour shift
- Night shift
- Weekend availability

Work Location: One location

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