Spa Manager

6 months ago

Edmonton, Canada Marriott International, Inc Full time

**Additional Information** interviews with Curtis Potter

**Job Number** 24066402

**Job Category** Spa

**Location** JW Marriott Edmonton ICE District, 10344 102nd Street, Edmonton, Alberta, Canada VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

Position has responsibility for supervising and coordinating activities of employees delivering spa services, including salon, skin care, program coordination, reservations, reception desk, massage and locker room areas. Position focuses on ensuring guest and employee satisfaction and achieving the operating budget.

**CANDIDATE PROFILE**

**Education and Experience**
- High school diploma or GED; 2 years experience in the spa, guest services, or related professional area.

**CORE WORK ACTIVITIES**

**Supporting Management of Spa Operations and Budgets**
- Assumes the responsibilities of the Spa Director in his/her absence.
- Ensures all employees have the proper supplies, equipment and uniforms.
- Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
- Manages supplies and equipment inventories within budget.
- Maintains cleanliness of spa and related areas and equipment.
- Understands the impact of department’s operations on the overall property financial goals and objectives and managing to achieve or exceed budgeted goals.

**Ensuring and Delivering Exceptional Customer Service**
- Sets a positive example for guest relations.
- Interacts with guests to obtain feedback on product quality and service levels.
- Handles guest problems and complaints.
- Empowers employees to provide excellent customer service.
- Emphasizes guest satisfaction during all departmental meetings and focusing on continuous improvement.
- Strives to improve service performance.

**Conducting Human Resources Activities**
- Solicits employee feedback, utilizing an “open door” policy and reviewing employee satisfaction results to identify and address employee problems or concerns.
- Ensures employees understand expectations and parameters.
- Brings issues to the attention of the department manager and Human Resources as necessary.
- Observes service behaviors of employees and providing feedback to individuals.
- Participates in employee progressive discipline procedures.
- Participates in an on-going employee recognition program.
- Reviews comment cards and guest satisfaction results with employees.
- Supports a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job.
- Supervises on-going training initiatives and conducting training when appropriate.
- Establishes and maintains open, collaborative relationships with employees and ensuring employees do the same within the team.
- Celebrates successes and publicly recognizes the contributions of team members.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
- Assists the Spa Director in managing the day-to-day operations of the spa as necessary.

The salary range for this position is $61,000 to $77,000 annually.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,** begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportuniti

  • Spa Manager

    6 months ago

    Edmonton, Canada Spasation Salon and spa Full time

    **Position**: Spa and Salon Manager (Full-time, Permanent) **Location**: Edmonton, AB **Experience Required**: - Minimum 6 years of experience in the spa and salon industry. - Strong background as an Esthetician with a minimum of 6 years of experience. - Minimum 6 years of management experience, preferably within the spa or salon industry. - Minimum 6...

  • Spa Manager

    6 months ago

    Edmonton, Canada Spasation Salon and spa Full time

    **Position**: Spa and Salon Manager (Full-time, Permanent) **Location**: Edmonton, AB **Experience Required**: - Minimum 4 years of experience in the spa and salon industry. - Strong background as an Esthetician with a minimum of 4 years of experience. - Minimum 4 years of management experience, preferably within the spa or salon industry. - Minimum 4...

  • Spa Operations Manager

    7 days ago

    Edmonton, Alberta, Canada Spa n Laser inc.] Full time

    Job OverviewThis is an exciting opportunity to join Spa n Laser inc. as a Spa Operations Manager where you will be responsible for overseeing the day-to-day operations of our spa facilities.

  • Luxury Spa Manager

    2 weeks ago

    Edmonton, Alberta, Canada Soothing Harmony Healing Spa Full time

    Job SummaryWe are seeking an experienced Luxury Spa Manager to oversee the daily operations of our serene spa. As a key member of our team, you will be responsible for ensuring exceptional guest experiences and maintaining the highest standards of service.Key ResponsibilitiesSchedule work assignments and coordinate staff activities to ensure efficient...

  • Spa Manager

    1 month ago

    Edmonton, Canada Spasation Salon and spa Full time

    Spasation (Full-time, Permanent) **Key Responsibilities**: - **Client Experience**: Handle customer concerns with empathy and quick resolution, always maintaining a focus on client satisfaction. - **Operational Management**: Plan, organize, and direct daily operations to ensure seamless service and smooth workflow. - **Budget & Inventory Control**:...

  • Spa Supervisor

    3 weeks ago

    Edmonton, Canada Spasation Salon and spa Full time

    **Job Title: Spa Supervisor** **Location**: Spasation **Job Type**: Full-time, Permanent **Compensation**: $19.00 - $23.00 per hour (to be discussed in interview) **Benefits**: Dental care, Extended health care, Vision care **Job Summary**: **Key Responsibilities**: - Supervise daily spa and salon operations, ensuring high levels of customer service,...

  • Spa Supervisor

    4 weeks ago

    Edmonton, Canada Spasation Salon and spa Full time

    **Job Title: Spa Supervisor** **Location**: Spasation **Job Type**: Full-time, Permanent **Compensation**: $19.00 - $23.00 per hour (to be discussed in interview) **Benefits**: Dental care, Extended health care, Vision care **Job Summary**: **Key Responsibilities**: - Supervise daily spa and salon operations, ensuring high levels of customer service,...

  • Senior Spa Operations Manager

    2 weeks ago

    Edmonton, Alberta, Canada Soothing Harmony Healing Spa Full time

    About the JobWe are seeking a highly skilled and experienced Senior Spa Operations Manager to join our team at Soothing Harmony Healing Spa. This is a leadership role that requires strong organizational and communication skills, as well as the ability to work effectively in a fast-paced environment.The successful candidate will be responsible for supervising...

  • Spa Receptionist

    3 months ago

    Edmonton, Canada Spasation Salon and spa Full time

    NOW HIRING Front desk Receptionist: Our mission is to bring to you the luxurious and affordable indulgences of the ancient Salon experience, creating absolute bliss for every individual that travels though our oasis. We strive to provide our clients with the best services and Salon, Spa experience that is unsurpassed Job description: - Book appointments...

  • Spa Receptionist

    2 months ago

    Edmonton, Canada Spasation Salon and spa Full time

    NOW HIRING Front desk Receptionist: Our mission is to bring to you the luxurious and affordable indulgences of the ancient Salon experience, creating absolute bliss for every individual that travels though our oasis. We strive to provide our clients with the best services and Salon, Spa experience that is unsurpassed Job description: - Book appointments...

  • Spa Receptionist

    2 months ago

    Edmonton, Canada Spasation Salon and spa Full time

    NOW HIRING Front desk Receptionist: Our mission is to bring to you the luxurious and affordable indulgences of the ancient Salon experience, creating absolute bliss for every individual that travels though our oasis. We strive to provide our clients with the best services and Salon, Spa experience that is unsurpassed Job description: - Book appointments...

  • Spa Receptionist

    3 months ago

    Edmonton, Canada Spasation Salon and spa Full time

    NOW HIRING Front desk Receptionist: Our mission is to bring to you the luxurious and affordable indulgences of the ancient Salon experience, creating absolute bliss for every individual that travels though our oasis. We strive to provide our clients with the best services and Salon, Spa experience that is unsurpassed Job description: - Book appointments...

  • Spa Receptionist

    5 months ago

    Edmonton, Canada Spasation Salon and spa Full time

    NOW HIRING Front desk Receptionist: Our mission is to bring to you the luxurious and affordable indulgences of the ancient Salon experience, creating absolute bliss for every individual that travels though our oasis. We strive to provide our clients with the best services and Salon experience that is unsurpassed Job description: - Book appointments for...

  • Spa Supervisor

    5 months ago

    Edmonton, Canada Damara Day Spa West Edmonton Full time

    Damara offers results-oriented services coupled with highly personalized care so that our clients can look and feel their best. However, we are missing that one key individual to complete our team. We are therefore looking for a Spa Supervisor with impeccable communication skills who is confident, reliable, has great attention to detail, and loves working...

  • Spa Receptionist

    6 months ago

    Edmonton, Canada Spasation Salon and spa Full time

    NOW HIRING Front desk Receptionist: Our mission is to bring to you the luxurious and affordable indulgences of the ancient Salon experience, creating absolute bliss for every individual that travels though our oasis. We strive to provide our clients with the best services and Salon experience that is unsurpassed Job description: - Book appointments for...

  • Spa Receptionist

    6 months ago

    Edmonton, Canada Spasation Salon and spa Full time

    NOW HIRING Front desk Receptionist: Our mission is to bring to you the luxurious and affordable indulgences of the ancient Salon experience, creating absolute bliss for every individual that travels though our oasis. We strive to provide our clients with the best services and Salon experience that is unsurpassed Job description: - Book appointments for...

  • Spa Operations Manager

    4 days ago

    Edmonton, Alberta, Canada Soothing Harmony Healing Spa Full time

    About Soothing Harmony Healing SpaWe are a reputable spa committed to delivering exceptional services to our clients. Our team is dedicated to providing a serene and relaxing environment, fostering a culture of wellness and self-discovery.Job OverviewThis role involves overseeing the day-to-day operations of our spa, ensuring seamless delivery of services...

  • Spa Support Ambassador

    2 weeks ago

    Edmonton, Alberta, Canada Damara Day Spa Full time

    About Damara Day SpaWe are a leading spa and wellness center seeking an exceptional individual to join our team as a Spa Receptionist. Our mission is to provide exceptional customer service, creating a welcoming atmosphere for all clients.Job SummaryWe are seeking a highly organized and detail-oriented Spa Receptionist to manage the front desk operations at...

  • Spa Attendant

    6 months ago

    Edmonton, Canada Planet Beach Spray & Spa Full time

    Planet Beach Namao (North Edmonton) is seeking a Spa Consultant to join our team! If you are friendly, outgoing, motivated, and love providing great customer service then this is the perfect job for you! We are looking for someone with evening and weekend availability. As a Planet Beach Sales Consultant, you will need to be able to work independently to run...

  • Spa Operations Manager

    2 weeks ago

    Edmonton, Alberta, Canada Soothing Harmony Healing Spa Full time

    About the RoleSoothing Harmony Healing Spa seeks an experienced spa supervisor to oversee daily operations, ensuring exceptional client satisfaction and team performance. As a key member of our management team, you will play a vital role in maintaining the highest standards of customer service, efficiency, and employee engagement.Responsibilities* Lead and...