Security Access Administrator

2 months ago

Calgary, Canada City of Calgary Full time

If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer competitive wages, pensions, and benefits. Together we make Calgary a great place to make a living, a great place to make a life.
- The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request.
- As a Security Access Administrator, you will be responsible for all aspects of security access card administration for more than 15,000 City of Calgary employees. Primary duties include:

- Administer security card access requests including ticket assignment, response, approvals, programming of cards within Access Control software, manage logistics of mailing/pickup locations, and confirmation resolution response to end users.
- Update access permissions when employees change work locations or positions.
- De-activate access cards when staff leave the organization.
- Attend team meetings, respond to escalations and requests from leadership.
- Manage work orders related to daily tasks.
- Administer City Site Approvers and action communications of policy changes to all necessary users.
- Assist Security Systems Administrators on user requests for access related to Physical Security software systems.
- Respond to end user questions and concerns that may come up with the Security Access Card Administration policies.

**Qualifications**
- A High School Diploma or equivalent (e.g. GED) plus job related course work in Information Technology (IT) and at least 1 year of IT related experience.
- Previous experience providing a high level of customer service is preferred.
- An intermediate level of proficiency with Microsoft Office (Word, Excel, and Outlook) is required, along with the ability to enter data in an accurate and proficient manner.
- Experience with Access Control software, Ticketing software and/or Asset Management software will be considered assets.
- Experience with IT hardware such as desktops, laptops and peripherals will also be considered an asset.
- Strong communication skills, well developed analytical and problem solving skills, excellent organizational and time management skills, and the ability to multitask.

**Pre-employment Requirements**
- A security clearance will be conducted.
- Successful applicants must provide proof of qualifications.
- Union: CUPE Local 38
- Business Unit: Corporate Security
- Position Type: 2 Temporary (up to 22 months)
- Location: 800 Macleod Trail SE
- Compensation: Pay Grade 4 $27.91 - 37.30 per hour
(2024 Rates)
- Days of Work: This position works a 5 day
work week with 1 day off in a 3 week cycle.
- Hours of work: Standard 35 hour work week
- Audience: Internal/External
- Job ID #: 310653

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