Team Lead, Phoenix House

4 weeks ago

Halifax, Canada Phoenix Youth Programs Full time

**TEAM LEAD, PHOENIX HOUSE**

**FULL-TIME, TERM**

**TERM DATE: AUGUST 2023 - MARCH 31ST, 2024**

Since 1987, Phoenix has been dedicated to supporting youth and contributing to a vibrant community. Phoenix’s thirteen locations in Halifax, N.S. provide a continuum of care for youth aged 11-24 and their families. Our team of caring professionals recognizes that each person who comes to us has individual needs as well as strengths. People are the leaders in their own lives; Phoenix is a leader in supporting them.

A staff group that represents the diversity of the people and communities we serve is of the utmost importance. Phoenix is committed to reducing barriers that have traditionally impacted access to employment and career growth. As such, we encourage those interested to self-identify their ethnicity, and or race, gender, sexuality, ability, etc. We also invite you to share your pronouns in your cover letter or resume.
- _______________________________________

**Job Summary**: The Team Lead is responsible for the management and administration of case management and youth programming in close collaboration with the program Manager. The Team Lead provides training and direction to the Houses’ staff team. Direction and support are also provided by the Team Lead to the Nurse, the Housing Support Worker, and the Trusteeship Worker. The Team Lead is an integral player in agency referral and supports frontline staff with case management and crisis resolution on an as-needed basis.

**Compensation**:Base annual salary of $49,000, comprehensive group medical insurance plan, Employee and Family Assistance Program, RRSP contribution, three weeks annually of vacation (pro-rated for the term), generous sick leave, a generous paid holiday schedule, in-house training, and professional development opportunities.

**Hours of Work**: 40 hours per week, shifts that fall any day of the week, during day and evening hours. On-call rotation for a week at a time.

**Location**: Hunter Street, Halifax

**Reports to**: Manager, Phoenix House

**DUTIES AND RESPONSIBILITIES**
- Ensure the program is congruent with Phoenix’s vision and values.
- Work in accordance with Phoenix’s policies, procedures, and framework of practice.
- **TEAM LEADERSHIP**_
- Oversee and support the team in all case management, agency coordinated case management.
- Advocate with community agencies on behalf of the program and its youth.
- Participate in Phoenix’s Referral Committee in the referral process for youth and maintain strong key networks within the community.
- Responsible for ensuring that youth programming is developed, delivered, and monitored.
- Shift work on the floor once every week
- Ensuring youth information sessions such as resident meetings, housing search, addictions, and other health-related topics are provided.
- Meet with youth as required to discuss case management, re-accessing the House, and other issues related to youth support.
- Assume on-call responsibilities and follow prescribed procedures.
- Liaise with other agencies on behalf of the program and its youth
- Participate in community committees, projects, or activities as appropriate.
- **MENTAL HEALTH**_
- Thorough working knowledge of adolescent mental health/mental illness.
- Provide leadership, guidance, and support to program staff.
- Provide supportive counselling and crisis intervention to youth in the House.
- **ADMINISTRATION**_
- Support all aspects of the program including strategic planning, program development and implementation, community development, human resources, service delivery, financial management, communication, and evaluation.
- Oversee staff scheduling, employee payroll submissions, staff time and benefits statistics, and wage line tracking ensuring program needs are being met.
- Assume the role and responsibilities of the manager when necessary.
- Responsible for overseeing the Phoenix Youth House’s volunteer program.
- Conduct public educational presentations on behalf of Phoenix.
- Commit to Phoenix’s development by participating in internal committees, projects, and activities.

**KNOWLEDGE, SKILLS, ABILITIES AND OTHER REQUIREMENTS**:

- Demonstrated skill using anti-oppressive practice (harm reduction, narrative practice, a client-directed approach, and a social justice perspective).
- Demonstrated high level of understanding of youth development and the issues of homelessness.
- Demonstrated exceptional level of interpersonal, communication, youth service and organizational skills.
- Experience supervising employees, students, and volunteers with demonstrated leadership, supervision skills and ability to develop an effective team.
- Proficiency in Microsoft Word, Excel, PowerPoint, Outlook and using the Internet.
- Physical ability to lift light loads, walk up and down stairs, and maintain a fairly active pace.
- Extensive knowledge of community resources, government funding, and the social service delivery system is an asset.

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