Retail Associate

**About Bench Brewing**:
Located in the heart of Niagara’s wine country, our farmhouse brewery is located on the site of the historic Maple Grove Public School in Beamsville, Ontario. Our brewery is a place for our guests to relax, learn, and experience the craft of brewing beer.

The Bench Brewing Campus sits across eight beautiful acres and will feature a 50hL brewing system, a tap and tasting room, a beer garden, a ‘funk house’ for our wild ale and barrel fermentation program, and our very own hops field.

**The Role**:
Reporting to the Retail Supervisor, the primary role of the Retail Associate is to deliver an exceptional experience to all brewery guests with authentic and enthusiastic hospitality. The Retail Associate will be the first point of contact with guests and as such will deliver a Bench’s Best first impression.

**Responsibilities**:

- Greet and communicate with guests as an ambassador of Bench Brewing Company and our community
- Maintain a thorough knowledge of all Bench retail items
- Be a product expert on all Bench beer and assist guests in selecting beer that will best suit their tastes and needs
- Proactively make recommendations and suggestions to assist guests in their shopping experience
- Assist in the fulfillment of curbside and online orders
- Participate in regular beer tastings and information sessions to maintain an exceptional knowledge of all Bench Brewing products
- Retail opening & closing duties, including stocking, moving furniture, cleaning and side duties
- Escalate and communicate guest complaints to supervisors for prompt and effective service recovery
- Accurately punch in and process payment transactions through the retail POS system
- Assist in monthly inventory
- Participate in the execution of events (at times off-site events)
- Other duties as required

**Qualifications**:

- The drive to win as a team - collaborating to achieve success is what we do here at Bench
- 1+ year retail or brewery experience preferred
- Smart Serve certification is an asset
- Possess a fun, professional and positive attitude
- A thirst for knowledge and a desire to constantly be learning about beer and brewing process
- Must be comfortable working outdoors
- Available to work evenings, weekends and holidays
- Comfortable standing for 8-10 hours
- Must be able to lift a keg or a case of beer

**Job Types**: Full-time, Part-time, Permanent, Seasonal

**Benefits**:

- On-site parking
- Store discount

Day range:

- Holidays
- Weekends as needed

Shift:

- 8 hour shift

Application question(s):

- What are your compensation expectations?

**Experience**:

- retail: 2 years (preferred)
- customer service: 2 years (preferred)

Work Location: In person