Customer Service Representative

1 week ago


Aurora, Canada BMO Financial Group Full time

Address:
668 Wellington St East, Unit C

Job Family Group:
Retail Banking Sales & Service

This role is at Wellington and Bayview and is a guaranteed 24 hours a week.

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives.
- Identifies customer needs and initiates referrals to BMO colleagues.
- Supports customer requests for banking services, including handling transactions and customer inquiries.
- Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
- Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
- Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
- Contributes to meeting branch business results and the customer experience.
- Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
- Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
- Acts as a key member of a collaborative and versatile branch and market team.
- Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
- Organizes work information to ensure accuracy and completeness.
- Takes the initiative to find creative approaches that make each customer’s experience feel personal.
- Looks for ways to contribute to the ongoing improvement of the overall customer experience.
- Contributes to business results and the overall experience delivered.
- May work at multiple branches or through various channels based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
- Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
- Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
- Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
- Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
- Complies with legal and regulatory requirements for the jurisdiction.
- Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
- Escalates complex or unresolved customer situations to managers as required.
- Completes standardized tasks under supervision.
- Performs initial problem solving within given rules/limits & escalates when required.
- Broader work or accountabilities may be assigned as needed.

**Qualifications**:

- No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
- High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
- Projects a professional presence.
- Basic knowledge of specialized sales and business banking solutions to refer to specialists.
- Passionate commitment to helping customers.
- A focus on delivering a personal experience to customers.
- Resourceful self-starter with courage and confidence to approach customers.
- Readiness to collaborate and work in different capacities as part of a team.
- Strong interpersonal skills, including the ability to build rapport and connections with customers.
- An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
- Basic knowledge learned on the job.
- Verbal & written communication skills - Basic (in business environment).
- Organization skills - Basic (in business environment).
- Collaboration & team skills - Basic (in business environment).

**We’re here to help**

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach thei



  • Aurora, Ontario, Canada beBee Professionals Full time $25,000 - $35,000

    beBee Professionals in Aurora is looking for a talented Customer Service Representative to join our team. As a Cashier, you will be responsible for handling customer transactions, providing excellent customer service, and maintaining a clean and organized checkout area.Key Responsibilities:Process customer purchases and handle cash, credit, and debit...


  • Aurora, Canada U-Haul Full time

    **Location**: 51 Industrial Pkwy N, Aurora, Ontario L4G4C4 Canada START TODAY, GET PAID TODAY! New hires eligible for BONUS! Do you enjoy helping others? Are looking for a job that offers the flexibility your schedule needs or are you simply looking for some extra hours to supplement your income? If so, then a Storage Customer Service Representative...


  • Aurora, Canada Hollister Incorporated Full time

    **We Make Life More Rewarding and Dignified** **Location**: Ontario **Department**:Sales **Summary** The customer service representative processes sales orders, credits, and returns to customers who directly order product from Hollister, including business-to - business (B2B), direct to consumer (DTC), hospitals, Veteran Affairs. Assist in the support of...


  • Aurora, Canada Browne Group Inc. Full time

    **WORKING AT BROWNE** **OUR PRODUCTS** Browne designs and distributes kitchenware products for commercial and at home use. As one of the founders in the kitchenware industry in Canada, Browne has built a reputation as a result-oriented, value-added distributor in the consumer and foodservice industries. For over 75 years we have been committed to...


  • Aurora, Canada GFL Environmental Inc. Full time

    GFL Environmental is looking for a Customer Service Representative to join our growing team out of our Aurora location. **Key Responsibilities**: Answering phones and entering information into the Fleetmind system for resolution Relaying information to residents (Not always a pleasant conversation) Sorting route sheets for the upcoming week Data entry of...


  • Aurora, Canada GFL Environmental Full time

    GFL Environmental is looking for a part time Customer Service Representative to join our growing team out of our Aurora location. **Key Responsibilities**: - Answering phones and entering information into the Fleetmind system for resolution - Relaying information to residents (Not always a pleasant conversation) - Sorting route sheets for the upcoming...


  • Aurora, Canada TWO MEN AND A TRUCK Full time

    **TWO MEN AND A TRUCK® the largest franchised moving** **company in the world,** is NOW HIRING for a lead sales position. **What We Offer**: - Bi-weekly pay - Paid training. - Great working environment. **Responsibilities**: - Explaining our services to - Potential and current clients. - Listen to client's requests to - Accurately assess their packing,...


  • Aurora, Canada Gowda-Singh Insurance Inc. Full time

    **Insurance - Customer Service Representative** **Desjardins Agent Team Member**: Location: Aurora, ON Type: Full Time, Permanent Thank you for your interest and time in reviewing our open posting! My name is Samantha Gowda-Singh and I am a Desjardins Insurance Agent looking for an energetic, driven and competitve sales professional interested in joining...


  • Aurora, Canada Dina Constantinou Insurance Agency Full time

    Do you like to win? Do you want a career in an industry that is essential and stable? Keep reading! We are looking for a dynamic and resourceful Customer Relations Representative to help perform a variety of tasks within our Insurance Agency. They will be assisting clients and making a difference, by performing various service-related tasks, to ensure our...


  • Aurora, Ontario, Canada beBee Professionals Full time $30,000 - $45,000

    At beBee Professionals, we are looking for a Service Excellence Representative to join our team. In this role, you will be responsible for providing exceptional service to our customers, handling inquiries, and resolving issues.Key Responsibilities:Provide information about products and services to customers.Resolve customer complaints in a timely and...


  • Aurora, Ontario, Canada beBee Professionals Full time $30,000 - $45,000

    We are seeking a highly skilled and dedicated Customer Service Representative to join our team at beBee Professionals in Aurora, Canada. This role involves providing exceptional customer service through various channels, including phone, email, and chat.Key Responsibilities:Handle customer inquiries and resolve issues in a timely and professional...


  • Aurora, Canada BMO Financial Group Full time

    15252 Yonge Street Aurora Ontario,L4G 1N4 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve...


  • Aurora, Canada BMO Financial Group Full time

    668 Wellington St East, Unit C Aurora Ontario,L4G 0K3 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and...


  • Aurora, Ontario, Canada beBee Professionals Full time $25,000 - $35,000

    We are seeking a skilled Food Service Representative to take customer orders, prepare food items, and provide excellent customer service at our food counter.Key Responsibilities:Take customer orders efficiently and accurately.Prepare food items according to customer preferences.Maintain a clean and organized food counter area.Handle cash and card payments...


  • Aurora, Canada Parkers Cleaners Full time

    Serving Customers,Doing Laundry, Light duty end of shift cleaning, **Job Type**: Part-time Part-time hours: 20 per week **Salary**: $16.00-$17.00 per hour Flexible Language Requirement: - French not required Schedule: - 4 hour shift Ability to commute/relocate: - Aurora, ON: reliably commute or plan to relocate before starting work...


  • Aurora, Canada Parkers Cleaners Full time

    Serving Customers,Doing Laundry, Light duty end of shift cleaning, **Job Type**: Part-time Part-time hours: 20 per week **Salary**: $17.00-$18.00 per hour **Benefits**: - On-site parking Flexible Language Requirement: - French not required Schedule: - Day shift - Evening shift Supplemental pay types: - Overtime pay Ability to commute/relocate: -...


  • Aurora, Canada Browne Group Inc. Full time

    **WORKING AT BROWNE** **OUR PRODUCTS** Browne designs and distributes kitchenware products for commercial and at home use. As one of the founders in the kitchenware industry in Canada, Browne has built a reputation as a result-oriented, value-added distributor in the consumer and foodservice industries. For over 75 years we have been committed to...


  • Aurora, Canada Gowda-Singh Insurance, Desjardins Full time

    **Responsibilities**: - Provide efficient, accurate, and exceptional customer service each and every time you interact with a client - Service can include responding to inquiries regarding insurance eligibility, coverages, changes, claim submissions and billing clarifications. - Work with the team to establish sales goals that will contribute to the...


  • Aurora, Canada The Beer Store Full time

    We are currently searching for **Part Time Retail Staff** **for our Aurora, Ontario locations. **We are looking for employees who are energetic, enthusiastic and share our passion and commitment to satisfying our customers. **Job Type**: Part-time Part-time hours: 10-30 per week **Salary**: From $15.50 per hour Ability to commute/relocate: - Aurora, ON:...


  • Aurora, Canada The Beer Store Full time

    We are currently searching for **Part Time Retail Staff** **for our Aurora, Ontario locations. **We are looking for employees who are energetic, enthusiastic and share our passion and commitment to satisfying our customers. **Job Type**: Part-time Part-time hours: 10-30 per week **Salary**: From $15.00 per hour Ability to commute/relocate: - Aurora, ON:...