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Nighttime Operations Coordinator, Shelters

5 months ago

Edmonton, Canada Hope Mission Full time

**Job Title**:Nighttime Operations Coordinator, Shelters

**Based at**:Downtown Edmonton

**Reports to**:Operations Manager, Shelters

**Hours of work**:1:00p.m. - 11:00p.m., Monday-Thursday

**Status**: Full-Time

**Salary**: $4,500/month

**Key Responsibility Area (KRA)**

The Key Responsibility Area will define this position's key areas of focus. The Operations Coordinator's duties and responsibilities will thus facilitate the desired results of the position.

**KRA**: Staff Supervision

**Goal**: Ensuring that everyone is accurately doing their job.

**Desired Result**: Staff competency and operational accuracy.

**KRA**: Policies Implementation

**Goal**: Ensuring that staff know and understand our policies and procedures.

**Desired Result**: Operational consistency and enhanced quality of service.

**KRA**: Property Maintenance

**Goal**: Ensuring that our facilities and clean, safe, accessible, and presentable.

**Desired Result**: State-of-the-art facilities and service excellence.

**Duties and Responsibilities**

*These duties are for the daytime and nighttime Coordinators alike, to be implemented in their respective contexts and shifts.

**Maintain team unity through spiritual leadership, stewardship and direction.**
- Ensuring that team leads (or supervisors) are consistently leading daily devotions. The coordinator is encouraged to join or lead some of them.
- Ensure that the Supervisor on shift is encouraged to attend Wednesday prayer meetings.
- Regularly check in on staff

**Day-to-day supervision of Supervisors, Team Leads, and all Intake Staff.**
- Ensuring that supervisors are fulfilling their duties as outlined in their job description and the supervisors’ daily duties list.
- Regularly meet with supervisors for a check-in.
- Address any staff issues that come from the supervisors.
- Be on the floor with staff, observing and assessing their performance in executing their task, and ensuring that they are accurately executing their tasks.
- Regularly check with the supervisors to ensure that they are connecting with all the teams and assessing the needs of the teams.
- Address any staffing issues or breaches of policies as you observe them.

**Implementation of shelter policies and procedures as directed by the Manager.**
- Ensure that all shelter staff are compliant with existing policies
- Update shelter supervisors on new/updated policies
- Ensure that any newly communicated policies are part of the Team debriefs.

**Address staff disciplinary concerns and issue write-ups (only the manager can escalate an issue to termination) whenever necessary.**
- Collaborate with the Staff development coordinator to determine event investigation and the appropriate action, including disciplinary actions.

**Liaise with Team Leads, Supervisors, and Coordinators from another department to ensure inter-department collaboration.**

**Liaise with the Food Services Manager for all shelters-related matters** (you can seek support from other shelter leaders).
- Meal lines, Sandwiches, snacks and any special events or expenses.

**Connect with the Logistics team regarding supplies, uniforms, meals transportation, and other day-to-day operational needs.**

**Evaluate the condition of the shelter premises daily upon arrival for maintenance, upkeep, or cleanliness. Work on the necessary tasks needed to resolve any issues.**
- Ensure that security requirements are being used properly
- Ensure that staff stationed at our doors are easily and quickly giving access to community members into the building.
- Ensure that we are reducing crowds around our entrances.
- Ensure that encampments and not being built around our buildings, and that people using drugs on our properties are being asked to use elsewhere (even across the street).
- Ensure that our building, and spaces are looking good, clean and presentable.
- Ensure that TV displays at HJC are displaying the proper slides.
- Ensure that we don’t have community members sleeping on the floor in our lobby and communal spaces.

**Review the Guard tour system to ensure that shelter staff are properly doing their rounds.**

**Regularly assess and review the intake process and recommend improvement to the Operations manager.**

**Ensure that the supervisors and Team leads are being good stewards of our company equipment.**

**Daily review of the shelter's Bar and ensure that the Bar placed is appropriate and consistent with our barring policies.**

**Ensure that Supervisors are properly executing their administrative responsibilities**
- WCB employer’s forms
- ORs reviewed
- Community Alerts
- Shelters Exchange stats (nights)
- ETO data entry
- Work Orders

**Be one of the after-hours emergencies contacts for staff on shift.**

**Continually offer feedback to management regarding program needs.**

**Perform other duties as instructed by Manager.**

**Other Requirements**:

- Alignment with the Christian values upheld by Hope Mission, including an agreement with