Team Member Maintenance

7 months ago

Ottawa, Canada The Grounds Guys Full time

Here’s the deal: we’re awesome at taking care of our customers and providing exceptional residential and commercial lawn care and landscaping service. But that only happens because we have amazing people like you on our team. If you’re ready to take the next step in your career, then we want to talk with you.

At Ground Guys, we’re more than just “the lawn guy.” We’re a dedicated team of lawn care and landscaping experts that know how to make a great first impression. From the professional appearance of our crews to the attention to detail we give every job, we stand by our Neighborly Done Right Promise every time.

Here at Grounds Guys, we are looking for someone ready to take a step forward in their career as a Maintenance Team Member. And as the company grows, you will have the opportunity to grow into a higher-level role as well.

**Is this right for you?**
- You are passionate about serving others, including your crew, the customers, and the community.
- You see customer service issues as an opportunity to turn every customer into a raving fan.
- You pride yourself on your communication and are exceptional at getting the work done no matter what it takes.

**Your Responsibilities as a Maintenance Team Member**
- Front-Line Employee
- You are quite literally the boots on the ground. You’ll be a front-line employee who provides exceptional care.
- The team performs basic tasks related to landscape maintenance at high levels of quality and service delivery. This includes but is not limited to mowing, string trimming, blowing, edging, weeding, pruning and edging.
- You must be able to work outdoors, in all weather conditions, doing very physical work, able to lift/carry 35-80 pounds often.
- You ensure everything is wrapped up and set to go for the next day.

**How We Measure Success**
- Attendance: Might sound basic, but it’s critical to meet our Customer Service goals. You need to be here as required by your Supervisory team.
- Budget vs Actual Hours: Keeping jobs profitable is dependent on managing the time planned and spent at each job.
- Return Rates: You’ll ensure quality control to make sure it’s rare to ever need to go back to redo a job.
- Customer Retention: Building great relationships with each customer, and ensuring that they receive exceptional service, will keep them coming back.
- Full Utilization of Software & Processes: This helps make all the above possible.

**Job Requirements for Maintenance Team Member**
- Prior experience in landscaping, lawn service, or similar service industries is an asset
- If you don’t already have experience, training will be provided

In addition, there are a few additional minimum requirements that are necessary to be considered for this position.

**Specific Responsibilities**:

- Operate a variety of mechanical equipment including but not limited to bed edgers, commercial mowers, blowers, dump trailers, chainsaws, line trimmers, and tillers
- Address clients' questions, comments, and concerns
- Prepare daily team performance reports
- Assist with employee recruiting and selection

**Job Requirements**:

- Current and unrestricted Driver's license with a clean record
- One year experience in this or a related field is required
- Previous leadership experience
- Willingness to learn
- Must be able to lift up to 50 pounds to waist level and perform all other physical requirements associated with a position of this nature

**Benefits & Pay**

The pay range for this position is $20 to start and is dependent on your experience as a lawncare or landscaping professional.

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