Luxury Furniture Showroom Associate

1 week ago


Vancouver, Canada Rove Concepts Full time

Rove Concepts is a high-end, online mid-century modern furniture business with a head office located in Vancouver, BC. For over 11+ years, Rove Concepts has built trust with clients through delivering quality products and outstanding service to doorsteps throughout North America.

Rove is looking for a **Showroom Associate to work in our brand new Vancouver showroom.**

We are highly experienced in eCommerce, brimming with ideas and enthusiasm, and incredibly excited about what the future will bring. We are people-focused and love to train the right individual, so if you believe you have the characteristics listed below, we'd love to hear from you.

**KEY ACCOUNTABILITIES**:
Rove Concepts Sales & Customer Care Team’s objective is to maximize sales opportunities through both showroom and eCommerce channels. At the same time, we answer customer requests in a prompt and respectable manner while maintaining a high level of service at every touchpoint.

We are looking for confident individuals with an enthusiastic, friendly, and motivated personality. Ideally, this person would have a passion for building client relationships in tandem with an interest in furniture and design.

**RESPONSIBILITIES**:
Showroom
- Maintain displays keeping the furniture looking it’s best with regular cleaning
- General showroom maintenance including watering plants
- Using POS systems
- Loss Prevention: open and lock up duties

Customer Care
- Develop and build a customer-centric environment with the focus on initial purchase to final mile delivery.
- Demonstrate conflict resolution and interpersonal communication skills to help deescalated customer opportunities while being empathetic in tone and demeanor
- Ensure timely, one-touch resolution with all customers.
- Maximize sales during key periods (aka. Black Friday)
- Dedication to customer success; you will aim to always go above and beyond, and you won’t stop until you’ve found a great solution for our customers
- Other administrative tasks as the business requires (aka. Warehouse Sales, Etc.)

Product Knowledge
- Be knowledgeable of Rove Concepts product offerings and services to customers when appropriate.
- Communicate the quality of Rove Concepts and be product proud.
- Keep informed about top-selling items, new items and core items.

**WHAT YOU’LL NEED**:

- Minimum 2 years of sales experience
- Interior Design background an asset
- Ability to work in a fast-paced environment
- Exceptionally strong problem-solving and analytical skills, with an ability to clearly identify strategic issues and make tough decisions
- Ability to inspire, engage, and motivate teams to achieve results and success
- Strong organizational skills and attention to detail
- Outstanding communication (written, spoken, presentation) skills
- Out-of-the-box thinker and problem solver with a resourcefulness and can-do attitude
- An entrepreneurial mindset and a roll-up-the-sleeves work ethic - must be comfortable with ambiguity and rapid rates of change
- Waat Waat = Work As A Team & Win As A Team

**WHAT WE’RE OFFERING**:

- Rocketing growth - yours and ours. At Rove Concepts, there are lots of opportunities for personal and professional growth. That's because we believe in developing, investing, and promoting from within
- Casual and open work environment
- Competitive salary and benefits package with 3 weeks’ vacation to start
- Working together with seasoned and driven entrepreneurs and entrepreneurial talent who truly strive to make a difference
- Working in a rapidly growing company where you benefit from flat structures and a highly motivated young team

**BENEFITS**
- Vacation Pay
- Extended Health Care
- Dental Care
- Bonus Scheme
- Smart / Casual
- Job Type: Permanent Full-time



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