Ramp Supervisor

**Reports to**:Station Manager.

The Supervisor is responsible for a team of frontline employees in a specific department. The Supervisor communicates company goals, safety/security practices, task assignments and objectives to the team, and motivates team members and assesses performance.

The Supervisor is responsible for completing assigned tasks according to Company and customer requirements. Additionally, the Supervisor provides help to management and keeps them updated on team performance.

**Job Description Summary**:
Ensures a safe work environment by following all the Company and customer rules and regulations regarding the workplace.
- Give direction and assign tasks to subordinates.
- Serve as first line of supervision.
- Understand contract requirements and customer expectations.
- Interprets and communicates items that are in question in the manuals and/or Company policies to employees.
- Monitor and/or conduct required training of personnel.
- Ensuring compliance with established Company and customer safety/security policies and procedures.
- Maintain working relationship with customers and provide prompt response to service requests.

**Requirements**:

- 18 years of age
- Must be able to pass a background check, and able to obtain and maintain a Restricted Area Identification Card (RAIC)
- Must be able to work various shifts and days of the week. Airlines are 24/7, so we require our team to be flexible to work various shifts including nights, weekends and holidays
- Able to follow PrimeFlight Aviation safety guidelines for transporting the physically challenged

**Education/Experience**:

- High school diploma/GED

**Competency**:
To perform the job successfully, an individual should demonstrate the following competencies: Problem Solving, Customer Service, Interpersonal, and Oral Communication.

**Qualifications**:
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed in this Job Description are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

**General Qualifications**:

- 18 years of age
- Eligible to work in Canada
- Able to follow PrimeFlight Aviation safety guidelines for transporting the physically challenged

**Education/Experience**:
High school diploma/GED

**Language Ability**:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to communicate effectively in English.

**Reasoning Ability**:
**Computer Skills**:
Computer, tablet or smart phone ability.

**Certificates and Licenses**:
Valid Driver License

**Supervisory Responsibilities**:
This job has no supervisory responsibilities.

**Work Environment**:

- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The noise level in the work environment is usually moderate but may become high at various times. Employee must be willing to wear/utilize company-supplied personal protective equipment (hearing protection) to mitigate their noise exposure.
- Some work is in an outside environment, with exposure to hot and cold temperatures and inclement weather.

**Physical Demands**:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Continuously stand and walk for 6-8 hours
- Be able to lift a minimum of 75 pounds and push a wheelchair with an adult in it.
- Be able to bend, stretch, twist, squat, and reach out with the body, arms, and/or legs
- Use hands to finger, handle, or feel
- Be able to hear and respond to the spoken voice and to audible alarms generated by terminal environment
- Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); color vision (ability to identify and distinguish colors); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)

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