Parts Csr

At ReadyQuip Sales and Services Ltd., we are passionate about delivering top-quality products and exceptional customer service. As an established distributor in the province of Ontario, we offer endless career opportunities in a challenging and rewarding professional environment. Our team in Timmins, ON, is comprised of dedicated and self-motivated individuals who take pride in their work and strive to take our business to the next level. We offer great benefits and are an equal opportunity employer. If you're looking for a fulfilling career in the heavy equipment industry, join the ReadyQuip team today
- Parts CSR
- 3 years of experience
- Full-TIme
- Computer Literate
- Timmins

**KEY ACCOUNTABILITIES**:

- Manage the daily functions of the parts operations: including procuring, ordering, backorders, core processing, pickups and drop-offs of parts to internal and external customers
- Ensure customers’ needs are met in an efficient, knowledgeable and professional manner
- Maintain the parts physical and electronic inventory and assemble hydraulic hoses to the standards
- Process all core returns and warranty parts
- Provide on call service on weekends for emergency parts orders and all other required functions of the parts

operations as necessary
- Participate in safe work and environmentally sound behaviors and comply with company health and safety rules, policies and practices

**KEY QUALIFICATIONS**:

- Post-secondary education and 3+ years experience on a parts counter or inside sales role
- Technical/mechanical aptitude and/or background in heavy equipment / truck equipment
- Customer centric with strong interpersonal skills and relationship building capacity
- Exceptional communication and organizational skills
- Ability to effectively prioritize and adapt in a fast-paced environment
- Self starter, independent and a team player with a sense of urgency
- Computer and systems literate with proficiencies with Excel and Word
- Must be willing and able to work flexible hours in support of the business needs
- Must have a clean driver’s abstract

**CHARACTER COMPETENCIES**:

- Ability to multi task
- Critical thinking: using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
- Judgment & decision making: display professional actions based on common sense and cost-benefit analysis
- Coordination: adjusting actions in relation to others’ actions
- Leadership and persistence in face of obstacles
- Self-Motivated