Customer Service Representative

4 days ago


Tilbury, Canada Canadian Tire Gas Station Tilbury 401 Eastbound Full time

Canadian Tire Gas Station Tilbury 401 Eastbound is seeking a Customer Service Representative to join our team This is an entry-level position with room for growth and development. The Customer Service Representative will be responsible for providing excellent customer service to customers by answering inquiries, responding to customer service requests, processing orders, and communicating with our warehouse and production departments.

**Benefits**
- Health, dental, and vision insurance plans
- 401K plans with company match
- Paid vacation and sick time
- Paid holidays

**Responsibilities**
- Answer incoming phone calls from customers in the morning to evening shift
- Coordinate with our warehouse team to ensure all orders are picked, packed and shipped on time for customers
- Maintain an organized and clean work area at all times (paper towels, rulers, etc.)
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Ensure all shipping information is entered into the computer system quickly and accurately (e.g., address, weight, shipping costs)
- Assist with inventory control (i.e., count packages, pull packages from inventory) when necessary
- Perform other duties as assigned by management or supervisor.

Experience: Customer service experience preferred; college degree or equivalent required.

**Job Type**: Part-time

**Salary**: $15.50-$27.61 per hour

**Benefits**:

- Dental care
- Paid time off

Schedule:

- 8 hour shift
- Weekends as needed

Ability to commute/relocate:

- Tilbury, ON N0P 2L0: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)
- Overnight Shift (preferred)

Work Location: In person



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