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Part Time Call Centre Representative

4 weeks ago

Hamilton, Canada Eternal Abundance Full time

Eternal Abundance is a _24-hour communications_ centre which takes calls and responds to the public on changing highway/road conditions, hazards, and incidents. Our fast-paced call centre requires quick response times, accuracy in data entry, urgency to assist and patience to help the general public in stressful situations.
- Minimum two (2) years of customer service experience
- Able and flexible to work scheduled shift pattern, including days, afternoons, and graveyards
- Minimum Grade 12 education
- Able to work alone with mínimal to no supervision
- Able to work exceptionally well in a team environment
- Able to multitask while working in high pressure situations
- Accuracy and attention to detail
- Strong verbal and written communication skills
- Knowledge of computers, data entry, Excel, Word, and strong typing abilities
- Knowledge of social media platforms including, Facebook & Twitter
- Knowledgeable in the geographic layout of the lower mainland considered a strong asset

**Job duties include, but are not limited to, the following**:

- Answers inquiries from the general public regarding road and traffic conditions in a professional, courteous, and knowledgeable manner
- Logs all incidents promptly, clearly and accurately so that any entry can be used in minor or major investigations
- Keeps a log of all calls
- Identifies operational problems and promptly notifies the road crew

**This is a part-time position that must be available for morning, afternoon and nightshifts of 8 hours.**

**Job Type**: Part-time

**Salary**: $21.00 per hour

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Flexible schedule
- Flextime
- Life insurance
- Paid time off
- RRSP match
- Vision care
- VRSP

Schedule:

- 8 hour shift
- Morning shift

Supplemental pay types:

- Bonus pay
- Commission pay
- Overtime pay

Work Location: Hybrid remote in Hamilton, ON L8P 0B3