Lenscrafters

Requisition ID: 791365
Store #: 000912 LensCrafters
Position:Casual Part-Time
Total Rewards: Benefits/Incentive Information At LensCrafters, we're passionate about bringing people better sight. And it takes thousands of people from all backgrounds to do this. By joining our team, you'll learn about the optical industry while developing the customer service and sales techniques needed to grow in your career. LensCrafters is the largest optical retailer in North America with 1,000+ stores and as part of an eyewear industry leader, Luxottica, our higher standard of quality has made LensCrafters a leader in vision care for over 35 years. GENERAL FUNCTION The Student Optician creates exceptional value in the lives of customers by delivering Signature Customer Experiences. Ensures customers are always delighted by performing the key steps of our selling model. Develops the optical skills of others and creates an effective learning environment. MAJOR DUTIES AND RESPONSIBILITIES Conveys a commitment to providing unsurpassed Customer Service by performing the following Sales and Service Process steps: Execute our CEE Service Model through Connect, Explore and Exceed Ability to support problem solving and troubleshooting Will engage patients, customers and fellow associates with use of our technology to support experiences. Delivers the Diamond Service Principals and Service Vision Celebrates the LC Advantages and is a leader in the location that sets the tone for customer service Anticipates problems before they occur; explores underlying reasons for recurring customer problems; goes beyond symptoms to get at causes; strives to develop long-term solutions to problems. Assists the customer in selecting frames and lenses that are best suited for their lifestyle, Rx, and price needs. Suggests improvements and recommends solutions to problems. Assist other retail associates with difficult and complex areas of customer product needs and prescriptions. Shows patience and courtesy with indecisive or hard-to-please customers; tracks down answers to unfamiliar questions or products. Assists co-workers who have questions or problems; cooperates readily in group efforts. Is a leader in optical acumen that provides a voice for associates due to their expertise. Under the Supervision of a Licensed Optician Educates the customer on LensCrafters' guarantees and services including:

JOB TYPE

Work Day:Full Time

Employment type:Permanent Job

Salary:Negotiable

JOB REQUIREMENTS

Minimal experience:Unspecified