Supervisor Court Operations

1 month ago

Brampton, Canada City of Brampton Full time

**Job Description**:
**JOB TITLE**:SUPERVISOR COURT OPERATIONS & ADMINISTRATION

**DEPARTMENT**:LEGISLATIVE SERVICES

**POSTING NUMBER**:105333

**NUMBER OF POSITIONS**:1

**JOB STATUS & DURATION**:Full Time Permanent

**HOURS OF WORK**:35-hour workweek

**LOCATION**:5 RAY LAWSON BLVD

**SALARY GRADE**:5

**HIRING SALARY RANGE**:$84,403.00 - $ 94,954.00 per annum

**MAXIMUM OF SALARY RANGE**:$105,504.00 per annum

**JOB TYPE**:Management and Administration

**POSTING DATE**:April 14, 2023

**CLOSING DATE**:April 28, 2023

**AREA OF RESPONSIBILITY**:
Reporting to the Manager, Court Administration, coordinate the daily operation and administration of the Courthouse by providing leadership, supervision, and coordination of Court staff. Act as a key source of contact to ensure unit, function and/or defined program meet operational needs and corporate service standards.

OPERATION SUPPORT
- Supervise and provide support to Court staff to meet operational needs and corporate service standards.
- Supervise and monitor the quality-of-service delivery, work processes and conditions to meet operational needs.
- Coordinate daily operations of the court including scheduling of staff, effectively monitoring resources and related responsibilities.
- Administration of Court office as well as off-site office.
- Liaise on a continuous basis with the Judiciary, members of the legal profession, Peel Regional Police and other enforcement agencies and the Ministry of the Attorney General, Crown Attorney’s Office, and other provincial agencies.
- Liaise on a continuous basis with Collections staff on fine administration processes as they impact the collection process.
- Ensure the prompt and correct implementation of legislated guidelines, court rules, etc. adjusting office processes and workflow as necessary.
- Prepare bank deposits and perform daily and month end reconciliation.
- Payment of invoices.
- Order and maintain supplies and court related forms and ticket books.
- Oversee trial coordination to attain effective utilization of court resources.
- Liaison with the Province of Ontario for updating of security levels for individual office employees on ICON computer.
- Update court master plan.
- Work in conjunction with the Judiciary, members of the legal profession, Peel Regional Police and other enforcement agencies, the Ministry of the Attorney General and the provincial agencies to co-ordinate daily operation of the Court.
- Liaise with Defaulted Fines Control Centre in relation to licence suspension and plate denials.
- Oversee the production of transcripts including performing audits.
- Exercise related delegated statutory signing authority.
- Maintain files and confidential records to ensure corporate compliance.
- Oversee the exhibits management for all court filed exhibits.
- Review and perform time entry functions.

STAFF SUPERVISION
- Assess and monitor performance and discipline as required to meet operational needs.
- Supervise staff, prioritize, and organize daily work direction to meet operational needs.
- Coach, mentor and provide guidance as required to meet operational needs.
- Participate in recruitment and hiring process as required to meet operational needs.

CUSTOMER SERVICE
- Act as a key source of contact, provide guidance, advice and support to ensure issues and enquiries are handled to meet corporate service standards. Escalate complex issues to appropriate level for resolution.
- Build and maintain a relationship with cross-functional departments, team and management to ensure a thorough understanding of operational needs.

COMMUNICATION AND REPORTING
- Monitor Q-matic customer service system and change priorities as necessary to ensure customer service levels are met and prepare statistical reports.
- Provide management with updates and status on issues or concerns relating to unit or function as required to meet operational needs.
- Prepare management reports, presentations, and general ad hoc information as required accurately by established timelines.
- Maintain open communication with management through both verbal and written reports.

CORPORATE CONTRIBUTION
- Develop and implement new tools, training manuals, templates and methods for the continual improvement and efficiency of practices and processes.
- Conduct research using internal and external resources to gain insight of market trends, current programs, processes, and practices to support management and recommend ways to improve business processes, service solutions and best practices.
- Identify deficiencies based on resources and make recommendations to management for effective decision-making.
- Maintain knowledge of collective agreements, City policies and practices, legislation, regulations and Standard Operating Procedures (SOPs).

BUDGET SUPPORT
- Provide input on forecasting and variances for defined program.
- Ensure purchasing policies and practices are followed to meet management approval.
- Use of effective resource and

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