Customer Service Representative

7 days ago


Montréal, Canada Helix Global Solutions Full time

Hiring Customer Service Representatives at Helix Global Solutions a reward and loyalty, solution provider. We connect customers to companies by increasing brand value through our loyalty and reward fulfillment systems. HGS reaches across the globe, with full-service operations in North America, Europe, Asia, and the Middle East.

We are looking for Customer Service Representatives to work onsite in our call center. No selling is required. You will be responsible for assisting and answering customer inquiries by phone and through our online services. We are looking for individuals who are up to the challenge of assisting customers. Fast workers who can respect deadlines and are willing to learn new tasks.

We are currently filling the following shifts; however, hours are flexible: 8 am - 4 pm; 10 am - 6 pm; 1 pm - 9 pm; and weekends on a rotational basis.

**Skills Required**:

- Provide assistance and problem resolution to clients in areas of order status and product availability
- Good telephone and conversation skills
- Must have a friendly disposition, polite, and patient on the phone.
- Good computer knowledge of Excel and Word
- Ability to multitask

**_____________________________________**

L’embauche de représentants du service à la clientèle chez Helix Global Solutions un fournisseur de solutions de récompense et de fidélisation. Nous mettons des clients en relation avec des entreprises en augmentant la valeur de la marque grâce à nos systèmes de fidélisation et d’exécution de récompenses. HGS est présent dans le monde entier et propose des services complets en Amérique du Nord, en Europe, en Asie et au Moyen-Orient.

Nous recherchons des représentants de service à la clientèle pour travailler sur place dans notre centre d'appel. Aucune vente requise. Vous serez responsable de répondre aux demandes des clients par téléphone et par nos services en ligne. Nous recherchons des personnes capables de relever le défi d'aider leurs clients. Travailleurs rapides qui peuvent respecter les délais et sont disposés à apprendre de nouvelles taches.

Nous comblons actuellement les quarts de travail suivants; cependant, les heures sont flexibles: 8 h - 16 h; 10 h - 18 h; 13 h - 21 h; et les fins de semaine par rotation.

**Compétences requises**
- Fournir une assistance et une résolution de problèmes aux clients dans les domaines de l’état des commandes et de la disponibilité des produits
- Bonnes compétences téléphoniques et de conversation
- Doit avoir une disposition amicale, polie et patiente au téléphone
- Capacité à travailler sur des tâches multiples
- Bonne connaissance informatique d’Excel et Word

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 20 per week

**Salary**: $15.00-$16.00 per hour

Schedule:

- 8 hour shift
- Holidays
- Monday to Friday
- Night shift
- Weekend availability



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