Specialist, Customer Contracts

3 weeks ago

Thornhill, Canada W.W. Grainger Full time

**Primary Function**:
The Contract Specialist works to develop professional and accurate contract documents while meeting service level commitments. This position is responsible for creating contractual documents and managing them through the contract lifecycle adhering to company policy and procedures in alignment with the Grainger Principles. They are responsible for ensuring that all business and legal terms and conditions are represented in the contract system for accurate reference and reporting. This position will ensure the integrity and validity of Grainger sell side contracts utilizing their knowledge of the legal playbook terms and conditions while appropriately documenting any exceptions or out of policy approvals. Sales contracts include Grainger contract templates, customer generated contracts, amendments, renewals, rebate and incentive agreements, Data License Agreements and others as assigned.

**Principal Duties & Responsibilities**:
The Specialist will engage in the day-to-day activities of customer contracting, including:

- Centralized document control for all sell side contract preparation. Responsible for utilizing clause library for drafting and reviewing contract documents encompassing all legal and business terms and solutions.
- Preparing, reviewing, and revising drafts and executables of Grainger Industrial Supply purchasing agreements utilizing knowledge of legal terms and conditions to mitigate risk for Grainger. This includes administering the deal formation and concurrence process and approvals.
- Consistently meet individual and team goals for accuracy, cycle time and training metrics.
- Partnering with Grainger’s Legal Department on “Custom” agreements and language for additional review, as needed.
- Participating in conference calls with other members of the Sales and Sales Support team, as necessary, during the contract negotiation, ensuring that decisions made during the calls conform to Grainger policy and standards. The Specialist will review, assess and process any changes required to the draft documents, and forward to team members.
- Collecting final signed documentation from field. Responsible for contract and business term activation including properly notifying Operations Team and Customer Life-cycle Management of completed contract so track code and pricing can be established. Completing documentation process in Contract System/Repository.
- With Customer Life-cycle Management, work through contract cancellation/expiration process. This includes completing contract expiration activities utilizing available tools to ensure documents are renewed or expired as well as communicating the need for removal of business terms with appropriate functional areas.
- Establish comprehensive knowledge of terms and conditions, company policy and standard operating procedures related to role. Responsible for policy and procedure training for new team members and continual cross training of current team members.
- Participate in and potentially manage special ad hoc projects related to contracting and proposals.
- Establish knowledge and expertise of other functional roles within Contracts & Proposals department to provide back up support for critical activity as needed to support the business.
- Participate in drumbeat team meetings to ensure understanding of policy, process and support clear lines of communication between team members.
- Review contractual language, calculate customer performance, and provide payments for customer rebates and incentives on time and accurately.

Job Requirements:
**Preferred Education & Experience**:

- 5-7 years of experience in related field preferred. Degree or equivalent in related field of study preferred

**DEI Statement**

We aspire to create a culture where everyone is comfortable being who they are, can learn and grow to realize their full potential, and is recognized and rewarded for their impact
If your experience doesn't align perfectly with this job post, we still encourage you to apply.

Grainger is an Equal Opportunity Workplace
All qualified applicants are considered for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability
Accommodations are available on request.

LI-MS2

**Sign up now **Join Our Talent Network

**Job Snapshot**:
**Employee Type**: Full-Time

**Location**: Thornhill, Ontario, Canada (Onsite)

**Experience**: Not Specified

**Date Posted**: 08/28/2023

  • Specialist, Customer Contracts

    4 weeks ago

    Thornhill, Canada W.W. Grainger Full time

    **Primary Function**: The Contract Specialist works to develop professional and accurate contract documents while meeting service level commitments. This position is responsible for creating contractual documents and managing them through the contract lifecycle adhering to company policy and procedures in alignment with the Grainger Principles. They are...

  • Specialist, Customer Contracts

    3 weeks ago

    Thornhill, Canada W.W. Grainger Full time

    **Primary Function**: The Contract Specialist works to develop professional and accurate contract documents while meeting service level commitments. This position is responsible for creating contractual documents and managing them through the contract lifecycle adhering to company policy and procedures in alignment with the Grainger Principles. They are...

  • Specialists, Customer Contracts

    2 weeks ago

    Thornhill, Canada Grainger Canada Full time

    **POSITION OBJECTIVE**: The Customer Contract Specialist will be accountable for accurate record retention of all customer contracts. They will also be responsible for leading the development and sustainment of a customer contract database that will track critical KPI’s relevant to contract commitments. Finally this team member be accountable for informing...

  • Specialist, Customer Contracts

    7 days ago

    Thornhill, Ontario, Canada Grainger Canada Full time

    POSITION OBJECTIVE:The Customer Contract Specialist will be accountable for accurate record retention of all customer contracts. They will also be responsible for leading the development and sustainment of a customer contract database that will track critical KPI's relevant to contract commitments. Finally this team member be accountable for informing cross...

  • Specialists, Customer Contracts

    1 week ago

    Thornhill, Ontario, Canada Grainger Canada Full time

    POSITION OBJECTIVE:The Customer Contract Specialist will be accountable for accurate record retention of all customer contracts. They will also be responsible for leading the development and sustainment of a customer contract database that will track critical KPI's relevant to contract commitments. Finally this team member be accountable for informing cross...

  • Specialist, Customer Contracts

    1 week ago

    Thornhill, Canada Grainger Canada Full time

    **POSITION OBJECTIVE**: The Customer Contract Specialist will be accountable for accurate record retention of all customer contracts. They will also be responsible for leading the development and sustainment of a customer contract database that will track critical KPI’s relevant to contract commitments. Finally this team member be accountable for informing...

  • Specialist, Customer Contracts

    1 week ago

    Thornhill, Canada Grainger Canada Full time

    **POSITION OBJECTIVE**: The Customer Contract Specialist will be accountable for accurate record retention of all customer contracts. They will also be responsible for leading the development and sustainment of a customer contract database that will track critical KPI’s relevant to contract commitments. Finally this team member be accountable for informing...

  • Customer Contract Specialist- 12 Month Contract Role

    2 weeks ago

    Thornhill, Canada Grainger Full time

    **POSITION OBJECTIVE**: The Customer Contract Specialist will be accountable for accurate record retention of all customer contracts. They will also be responsible for leading the development and sustainment of a customer contract database that will track critical KPI’s relevant to contract commitments. Finally this team member be accountable for informing...

  • Medical Administrator

    2 weeks ago

    Thornhill, Canada Obstetrics and Gynecology Specialist Full time

    A busy Obstetrics & Gynecology practice located in Vaughan is seeking a highly motivated, skilled, engaging and compassionate professional to fill a full-time one-year contract **Medical Administrator position**. Our office provides high quality, personalized, patient-centred care in a warm, respectful and welcoming environment. The successful applicant...

  • Customer Care Specialist

    2 months ago

    Thornhill, Canada RoyFoss Thornhill Full time

    **Customer Care Specialist** The Roy Foss Motors Dealership is growing! We are looking for mature, customer-centric, enthusiastic **Customer Care Specialists** to help maintain and grow our service business. **Responsibilities and Duties** Supporting 2 dealerships, this position is responsible for: - Focusing on Customer Retention and Business...

  • Customer Care Specialist

    2 weeks ago

    Thornhill, Canada RoyFoss Thornhill Full time

    **Customer Care Specialist** The Roy Foss Motors Dealership is growing! We are looking for mature, customer-centric, enthusiastic **Customer Care Specialists** to help maintain and grow our service business. **Responsibilities and Duties** Supporting 2 dealerships, this position is responsible for: - Focusing on Customer Retention and Business...

  • Customer Care Specialist

    2 months ago

    Thornhill, Canada RoyFoss Thornhill Full time

    **Customer Care Specialist** The Roy Foss Motors Dealership is growing! We are looking for mature, customer-centric, enthusiastic **Customer Care Specialists** to help maintain and grow our service business. **Responsibilities and Duties** Supporting 2 dealerships, this position is responsible for: - Focusing on Customer Retention and Business...

  • Customer Care Specialist

    3 weeks ago

    Thornhill, Canada RoyFoss Thornhill Full time

    **Customer Care Specialist** The Roy Foss Motors Dealership is growing! We are looking for mature, customer-centric, enthusiastic **Customer Care Specialists** to help maintain and grow our service business. **Responsibilities and Duties** Supporting 2 dealerships, this position is responsible for: - Focusing on Customer Retention and Business...

  • Customer Success Specialist

    2 weeks ago

    Thornhill, Canada Galderma Full time

    With a unique legacy in dermatology as well as decades of cutting-edge innovation, Galderma is the pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that spans the full spectrum of the fast-growing dermatology market through Injectable...

  • Customer Care Specialist

    2 months ago

    Thornhill, Canada Roy Foss Motors - Thornhill Full time

    The Roy Foss Motors Dealership is growing! We are looking for mature, customer-centric, enthusiastic Customer Care Specialists to help maintain and grow our service business. **Responsibilities and Duties** Supporting 2 dealerships, this position is responsible for: - Focusing on Customer Retention and Business Development - Receiving inbound service...

  • Customer Care Specialist

    3 weeks ago

    Thornhill, Canada Roy Foss Motors - Thornhill Full time

    The Roy Foss Motors Dealership is growing! We operate TWO of Canada’s largest Chevrolet, Buick, GMC, Cadillac dealerships and have been in business for 60 plus years! We have built a reputation we are extremely proud of, with a focus on service excellence and customer-centric innovation. We are consistently top ranked in sales, service and parts...

  • Customer Care Claims Specialist

    2 weeks ago

    Thornhill, Canada CAA INSURANCE Full time

    **Location**: Thornhill, ON, CA, L3T 7P9 **About Us** CAA Club Group is seeking to hire a Customer Care Claims Specialist to join our Insurance team. **Who we are** Get ready to drive your career forward. Life at CAA Club Group is fast paced, performance-driven and rewarding. We value our Associates' career growth and ongoing professional development -...

  • Subprime Finance Specialist

    2 weeks ago

    Thornhill, Canada CarHub - North York Chrysler Full time

    Are you an experienced finance professional with expertise in subprime lending? Are you passionate about helping customers with less-than-perfect credit secure financing for their vehicle purchases? If so, and if you’re a Subprime Finance Specialist who is excited to continually learn, work hard, and take ownership of your role, we want you to join our...

  • Delivery Specialist

    2 months ago

    Thornhill, Canada AWIN - Jaguar Land Rover Thornhill Full time

    Our Jaguar Landrover Thornhill Luxury Dealership is looking for a **Delivery Specialist** to join our amazing team! **Job Purpose** The Delivery Specialist will be responsible for supporting Sales Consultants through the process of delivering vehicles. The specialist will handle all administrative duties as well as vehicle preparation after a sale is...

  • Delivery Specialist

    2 days ago

    Thornhill, Canada AWIN - Jaguar Land Rover Thornhill Full time

    Our Jaguar Landrover Thornhill Luxury Dealership is looking for a **Delivery Specialist** to join our amazing team! **Job Purpose** The Delivery Specialist will be responsible for supporting Sales Consultants through the process of delivering vehicles. The specialist will handle all administrative duties as well as vehicle preparation after a sale is...