Service Parts

2 weeks ago

Portage la Prairie, Canada Reesink Canada Full time

genAG Inc. is looking for a full time, Service Parts/Service Writer person, for our Portage la Prairie location, reporting to both the Parts and Service Manager. As a service parts/service writer person your main focus will be providing excellent customer service to the technicians in the shop and creating and closing work orders in an accurate and efficient manner.

**SERVICE PARTS**:

- Place orders and gather parts for the Service shop as per technicians’ discretion.
- Receive shop parts orders and add to work orders.
- Maintain accurate shop supplies work order, add and remove parts as required.
- Maintain sufficient inventory on shop supplies ie: oil, hardware, etc.
- Follow up on orders placed for the service shop, get availability information to the service team.
- Help plan shop schedule with service manager based on parts availability.
- Ensure parts are being billed out at the correct quantity and price.
- Order manufacturer campaign parts when necessary.

**SERVICE WRITING**:

- Create, correct and close work orders.
- Review and adjust work orders before sending to the Service Manager for closure approval.
- Assist Service Manager in notifying customers when work is complete.
- Review each work order for completeness and accuracy of information, if not complete, make sure that all detailed information is obtained. More hours should have more description.
- Follow up with customers regarding outstanding open invoices.
- Assist Service Manager with daily customer walk-ins when required.
- Gathering information for warranty claims as required by the manufactures, ie: pictures, unit information, etc.
- Create manufacturer campaign work orders and organize information required for the campaign.

**OTHER**:

- Other duties by request by Service Manager and Aftermarket Sales Manager.
- Attend training as required by manufacturers and/or genAG.
- Build positive, professional relationships with all team members, displaying actions to promote trust.

**SAFETY RESPONSIBILITIES**:

- Understand and follow legislation and workplace safety and health requirements.
- Follow safe work procedures.
- Use safety equipment, machine guards, safety devices and personal protective equipment.
- Report unsafe acts and workplace hazards.
- Report accidents, near misses, injuries or illnesses immediately.
- Work and act safely and help others to work and act safely.
- Co-operate with the workplace safety and health committee and others on safety and health issues.

**COMPENSATION**:

- Competitive wages.
- Continuous training and development program.
- Group benefits:

- Life Insurance.
- Short term and Long term disability.
- Extended Health Care.
- Vision.
- Dental.
- Employee Assistance Program.
- Great work environment.
- RRSP matching program.

At genAG we believe that a at the heart of a great business is a team of people who treat one another with respect and grace, have a hunger to develop personally and professionally, can incorporate fun and laughter into everyday life, are comfortable with trying new things and unconventional industry practices and who are positive and flexible in their approach.

**About Reesink Canada**:
Reesink Canada Holdings is a subsidiary of Royal Reesink, a Dutch company that started in 1786 as a blacksmith and has evolved into one of the largest equipment suppliers internationally. Canada is one of the main markets for Royal Reesink. We believe that both the agricultural and construction equipment market have big potential in Canada. That is why a Reesink Canada Holdings was founded as a dedicated entity for all Canadian activities. This provides an excellent match with Royal Reesink’s growth strategy, which is based in part on growth with existing brands in new markets.Royal Reesink has been representing CLAAS for over 65 years in the Netherlands and also represents CLAAS, HORSCH and MACDON in Kazakhstan. There are significant similarities between Western Canadian agriculture and agriculture in Kazakhstan, and therefore synergies can be realised.

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