Field Service Technician Vancouver, Bc

3 weeks ago

Metro Vancouver Regional District, Canada Glory Global Solutions Full time

Field Service Technician - Greater Vancouver Area

**GLORY OFFERS**:
Group RRSP with company contribution of 50% of employee’s contribution,

Education Reimbursement, Comprehensive Benefit Package including tuition and adoption assistance, Bonus Opportunities, & Career Advancement

**ROLE PURPOSE**:
As a Field Service Technician, you are the face of GLORY. As a member of the GLORY Field Service team, you will be empowered to:

- Directly manage all aspects of customer service and care with our clients
- Independently troubleshoot and repair a variety of high-speed cash-handling equipment
- track and manage parts/tools
- stay abreast of changes in technical and functional elements of GLORY equipment

**THIS JOB MIGHT BE RIGHT FOR YOU IF**:

- You enjoy interacting with people and providing good customer service.
- You consider yourself mechanically inclined and a fast learner.
- You have great communication skills and can effectively convey information.
- You are conscientious. You take the time to ensure that your work is done right.
- You enjoy working with mínimal supervision. You are confident in your ability to prioritize and make critical decisions.
- You are driven and motivated to make a meaningful impact in your role.

**MAIN RESPONSIBILITIES**:

- Ensure overall customer satisfaction
- Diagnose system problems and make repairs
- Keep customer apprised of progress during maintenance or a down system situation
- Document system problems and preventative maintenance in customer site log
- Gather and record machine information to monitor performance
- Complete machine installations, Engineering Change Notices that affect system upgrades, and Hardware /Software upgrades that may require technical assistance
- Make recommendations for improving the service, reliability, and performance of our equipment
- Escalate difficult technical problems by seeking timely advice or assistance from technical support
- Establish preventative maintenance schedules and implement according to company specifications
- Any other job responsibilities as assigned within scope of position. The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

**REQUIRED EDUCATION AND QUALIFICATIONS**

**Education Level**:

- Currently enrolled in or completed professional studies in electro-mechanics, electrical engineering, or equivalent work experience
- Certificates in related fields, i.e. mechanics, electronics, automation, data processing preferred

**Qualifications**:

- Excellent customer service and communication skill
- Logical trouble shooting skills and capability to isolate problems at PCB or component level
- Ability to effectively work with electric schematics, logic diagrams, and mechanical drawings
- Understanding of AC/DC power distribution and digital/analog circuitry
- Trained in the maintenance and repair of electro-mechanical machines
- Experience repairing high-speed paper handling machines such as check sorters, mail sorters, currency sorters; ATM’s or copier machines experience is preferred
- 3-5 years of technical field service repair experience preferred, i.e. aviation, medical equipment, vending machine repair, and/or military repair experience
- Hold a Valid Driver’s License

**REQUIRED SKILLS AND COMPETENCIES**
- A company van is provided and you will drive from your home daily to our customer sites. Therefore, it is critical that you live within a reasonable commute from the assigned territory
- Must be able to lift up to 50 pounds without assistance
- Must be able to sit and/or stand for long periods of time, as well as be able to frequently kneel, bend, squat, sit and twist
- Must be able to work at all of our customer sites as needed including financial institutions, casinos (gaming licensing may be required after the time of hire), truck stops, recreational parks, retail stores etc.
- Ability to work weekends and/or holidays on a rotational basis to accommodate business needs
- Must be available for on call on some weekends and 24/7 if necessary
- Must be able to drive to customer sites during working hours
- Occational travel outside your assigned territory including air and overnight travel may be necessary
- On the field 80% to 100% of the work week, approximate 10% of the travel per month and may be overnight
- Ability to accommodate limited accessibility at a job site
- Ability to work autonomously with mínimal supervision

**COMPANY OVERVIEW**

As a global leader in cash technology solutions, we provide the financial, retail, cash center and gaming industries with confidence that their cash is protected and always working to help build a stronger business.

Our cash automation technologies and process engineering services help businesses in more than 100 countries optimize the handling, mov

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