Avp, Experience Design

2 weeks ago

Toronto, Canada Manulife Full time

locations- Toronto, Ontario- Boston, Massachusetts- Montreal, Quebec- time type- Temps plein- posted on- Publié aujourd'hui- job requisition id- JR24010762- Nous sommes un fournisseur de services financiers qui s’emploie à faciliter les décisions de nos clients et de nos _
- collègues partout dans le monde et à les aider à vivre mieux. De nos initiatives environnementales à nos investissements dans la collectivité, nous montrons la voie en nous appuyant sur des valeurs, et ce, dans l’ensemble de nos activités. _
- Pour nous aider à nous démarquer, nous vous aidons à progresser, parce que lorsque nos collègues sont en santé, respectés et vraiment valorisés, nous nous épanouissons tous. Découvrez comment vous pouvez faire progresser votre carrière, avoir une influence et susciter un réel changement avec notre équipe gagnante dès aujourd’hui._
- Semaine de travail comprimée

Hybride
- Description d’emploi
- AVP, Experience Design
- Manulife Investment Management is the global brand for the global wealth and asset management (GWAM) segment of Manulife Financial Corporation. We draw on more than a century of financial stewardship and the full resources of our parent company to serve individuals, institutions, and retirement plan members worldwide, including the US, Canada, Europe and 11 markets in Asia.
- We are working hard to not only change ourselves, but to reshape our industry. Our Mission is to make decisions easier and our customers' lives better. We are hard at work transforming our organization into a Digital Customer Leader - evolving our customer interactions into innovative, immersive, and highly functional digital experiences delivering high value. We’re also changing the way we work: foundational to our success is fostering a culture that is inclusive, high-performing, and makes our company a compelling place for talented people to join and build their careers.
- You will play a key role in helping drive this exciting transformation. You will be actively building and maturing the Human-Centered Design practice while leading a global team delivering best-in-class solutions. You believe that the discipline of design can be used not only to improve the experiences of our customers, clients, advisors and sales partners, but also to drive tangible business results in adoption, growth, revenue and retention.
- You’re a tireless advocate for Human-Centered Design and UX. You’re viewed as a thought leader who can drive change and mature the capability of design in large matrixed organizations. You’ll know that success means meeting the full spectrum of challenges for both external customers and internal collaborators; you’re capable of managing multiple tracks of work on a large portfolio; and you can ensure all projects meet high standards of excellence while dealing with the practical realities of an ever-changing digital landscape and business complexities.
- You’ll lead a global team of designers and client experience strategists who are responsible for carrying projects through from early-stage discovery and research to execution. As the AVP, you’ll be seen as the leader in ensuring that the customer is at the heart of all business decisions we make.
- With your strong team leadership qualities, you’ll provide vision and mentorship, you’ll recruit & develop exceptional talent, and you’ll have a plan for evolving the team and processes as we scale and take on new challenges.
- Reporting to the Global Head of Digital Experience, this is a critical role that balances strategy and execution.
- Key Accountabilities
- Champion the value of HCD with senior executives, key stakeholders and business partners, help the team drive actionable recommendations, and collaborate with product and engineering to develop best-in-class digital experiences
- Closely partner with the Global Research & Digital Strategy team to ensure research and data-driven insights inform HCD strategy
- Ensure we are consistent in the use of our Design System to promote one brand, one voice and one entity.
- Promote a culture of Test & Learn where new concepts are vetted through Discovery and brand new digital experiences are stress-tested so they meet the highest digital standards from day one
- Provide full complement of services and deliverables, including, but not limited to:

- Experience strategy and research
- Design thinking facilitation
- Content strategy
- Personas & journey mapping
- Prototypes
- Visual designs
- Service blueprints
- Keep abreast of emerging HCD trends and disseminate this information across our teams and partners as effective thought leadership.
- Foster and maintain strong industry relationships.
- Core Competencies
- Practice Builder: An illustrated history of success building and developing an HCD and research function in a space that aligns regional and global priorities.
- Strategic Thinker: Balanced approach to industry trends, market factors, and how th

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