Supervisor, Licensing

1 month ago

Toronto, Canada HCRA Ontario Full time

HCRA is seeking a flexible, organized, and experienced professional who thrives in a fast-paced, high-profile environment to fill the role of Supervisor, Licensing.
- Key responsibilities include but are not limited to:_
- Supervising a team of licensing analysts by providing day-to-day guidance and oversight, technical coaching/guidance, ensuring the team completes tasks on time and to the required level of quality; assesses workload of the team and adjusts, as necessary, to ensure equitable distribution.
- Working with the team to provide guidance and assistance on challenging files.
- Recommending distribution of files based on analyst expertise.
- Providing feedback and input into performance and development plans and activities to the direct reporting Manager.
- Supporting the Manager with recruitment, onboarding, and training of staff.
- Based on insights from the Licensing team, identifying and extracting relevant data from sources to target areas for improvement.
- Interpreting and analyzing data, reports, and information to identify trends and patterns in regulatory functions.
- Through analysis, developing proactive strategies and interventions to drive business process efficiencies, support decision making and develop risk management approaches.
- Building actionable roadmaps/plans for improving workflows and processes.
- Supporting the development and evaluation of performance indicators (KPIs) and measures to monitor effectiveness of regulatory programs and initiatives and improve internal operational processes and approaches.
- Providing input into planning and priorities of the Licensing Unit.
- Recommending leading practices, processes, tools and approaches for range of professional conduct activities; identifies improvement opportunities and initiates or undertakes projects on behalf of the Manager to drive continuous improvement.
- Working with the legal department as appropriate, on complex or high-risk files.
- Completion of a university degree in business or public administration or a related discipline - or a combination of education, training and experience deemed equivalent.
- Four (4) to five (5) years of on-the-job progressive experience performing similar duties, preferably in a regulatory environment, including a minimum of one (1) year in a team leadership capacity.
- Knowledge of relevant legislation and regulations such as New Home Construction Licensing Act, 2017, and an understanding of the Ontario Building Code Regulation under the Building Code Act, 1992.
- Team leadership or supervision skills to provide guidance and day-to-day support to licensing analysts, including assigning files aligned to analysts' strengths.
- Excellent verbal and written communication skills with the ability to communicate information clearly and concisely to vendors and builders.
- High level of attention to accuracy, quality, and timeliness with a to detail.
- Strong customer service/relationship management skills to engage vendors and builders through the conduct of orientation sessions, applicant interviews; stakeholder relations education and engagement initiatives to promote understanding of licensing requirements and enhance relationships with consumers and the building sector.
- Comfortable providing leadership to cross-functional project teams and working in a transformational environment.
- Demonstrated ability to provide team leadership in the management of multiple priorities simultaneously and drive projects to completion.
- Outstanding initiative and strong organizational and time management skills to manage workload.
- Proficiency in developing professional relationships with internal and external stakeholders where formal authority may not exist.
- Ability to work independently as well as provide team leadership to the licensing team.

HCRA will offer a competitive compensation package including benefits and a defined contribution pension plan.

Accommodation, if required, will be provided throughout the hiring process in accordance with the Ontario Human Rights Code.

HCRA is an inclusive employer.

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