IT Specialist

**About us**

Innov8 Digital Solutions Inc. is a small business in Red Deer, AB. We are professional, agile, professional and our goal is to Innov8 Digital Solutions Inc. is one of the largest independently owned and operated office equipment sales and service organization in Western Canada.

**The qualities we are looking for in this position are**:

- Technical diploma or a combination of experience and education
- 3+ years work experience required, preferably in a Managed Services Provider environment
- Must have in-depth knowledge of configuring and troubleshooting computer hardware, software, networks, TCP/IP, Windows RDS/Terminal Services, Microsoft Exchange, mobile devices, virtualization technologies, and Office 365
- Advanced/Expert knowledge of common operating systems
- Experience with design, configuration and deployment of Active Directory, Domains, Group Policies both on premise and Azure AD
- Advanced troubleshooting and problem-solving skills
- Excellent interpersonal skills within a team environment
- Outstanding Customer Service and communication skills (verbal and written)
- Detailed organizational and time-management skills

The ideal individual must have a positive outlook and enjoy working with others in a professional business setting. You must be trustworthy, punctual, and responsible.

**Key Responsibilities**:

- Perform work remotely and on-site as required for multiple small and medium sized businesses.
- Procure, provision, install, trouble shoot:

- Desktops, servers including: Windows, MacOS
- Mobile devices including: Android and IOS
- Network equipment including routers, switches, access points, firewalls, VOIP
- Create project plans, charters, schedules.
- Document all work done in ticketing system
- Communicate effectively and efficiently with clients and staff to schedule service tickets
- Review/prioritize outstanding projects, requests, change and incident tickets
- Work with software and hardware vendors

**Nice to have**:

- Linux and PowerShell scripting
- Programming languages such as php, NET, perl, python
- Internet security and data privacy principles education
- Industry certifications will be a distinct advantage (e.g. Citrix, Cisco, VMware, Microsoft)
- Able to architect IT solutions suitable for small and medium sized organizations

**Benefits**
- Extended health care
- Salary based on experience
- Training

Pay: $50,000.00-$60,000.00 per year

**Benefits**:

- Company events
- Dental care
- Extended health care
- On-site parking

Schedule:

- Monday to Friday
- On call

Supplemental pay types:

- Overtime pay

Work Location: In person

Expected start date: 2024-05-15