Pro-active Associate

4 weeks ago


Vancouver, Canada Canadian Tire Store #604 Full time

Are you ready to join Canada's most-shopped general merchandise retailer, with over 500 stores from coast to coast?

Canadian Tire offers customers a unique mix of products and services through three specialty categories in which the organization is the market leader - automotive parts, accessories and service; sports and leisure products; and home products.

Canadian Tire offers competitive compensation packages including; benefits, potential for profit sharing, extensive training, and career opportunities from within and across the country at the Canadian Tire Retail stores.

Summary:
A Pro-active Associate is a member of the Logistics Fill Team and has a key role in ensuring that products are transported from the warehouse to the sales floor in an efficient manner. This position includes a lot of lifting and carrying.

Main Responsibilities and Tasks:
**Customer Service**
- Provides the team with the necessary supporting processes to enhance the overall customer experience within the store through:

- Maintaininghousekeeping disciplines in the warehouse in order to facilitate the location of products by all staff.
- Responding to and handling customer and staff inquiries, requests, and concerns in a timely manner.
- Locates products in the warehouse and efficiently maximizes the use of space.
- Delivering and assembling merchandise as required.

**Operations**
- Operates computer and scanning devices for tracking inventory and enters all relevant coding in Canadian Tire systems.
- Receives, scans, verifies, and stores all incoming and overstock products according to established procedures and policies.
- Stocks shelves and merchandise display areas neatly with correct merchandise.
- Prepares merchandise for filing, and sorts and fills merchandise carts for the retail floor.
- Maintains inventory accuracy and identifies/reports low stock levels (e.g. hole check and bin cap analysis), reconciles inventory differences, and reports errors.
- Is responsible for garbage disposal, cardboard recycling, and the disposal of broken products in accordance with store policy.
- Removes stock belonging to a different location and replaces damaged or expired items when necessary.
- Maintains merchandise on the retail floor and ensures that retail basics are executed efficiently (labeling, product facing, cleaning aisles, display areas etc.)
- Ensures that product and overstock are placed in the appropriate locations.
- Reports stolen and damaged goods to Management.
- Operates computer and scanning tools, and enters all relevant coding such as add/edit in Canadian Tire systems.
- Is responsible for the safe operation of all warehouse equipment (forklift, skyjack etc.).
- Handles dangerous goods and hazardous products according to established procedures.
- Plays an active role in the warehouse team by openly sharing opinions and ideas on how to improve the warehouse, and by participating in meetings and all training as required.
- Engages in learning activities and listens to feedback to improve their own abilities.
- Complies with company, store, and warehouse policies.
- Abides by all health and safety programs and regulations. Reports any observed or potential hazards immediately.
- Uses professional language and maintains a professional appearance (e.g., uniform, hygiene, grooming, and name tag) when interacting with others.

**Requirements**:

- Completes other tasks, as required.
- Knowledge of warehouse and store layout.
- Ability to work with mínimal supervision.
- Basic math and computer skills.
- Ability to work in other areas of the store is an asset.
- Certification in operating warehouse equipment is an asset.
- Work experience in a warehouse/distribution environment, in a Canadian Tire store, is also considered an asset.

Physical Demands and Working Conditions
- Strong belief in the Canadian Tire Values of honesty, integrity, and respect.
- Excellent organizational and technology skills.
- Ability to work in a team environment that provides assistance and support to co-workers to achieve common goals.
- Results-oriented individual.
- Effective written and oral communication skills.
- Ability to complete detail oriented retail tasks according to instructions and to demonstrate responsibility for outcomes.
- Ability to resolve retail and/or customer issues.
- Ability to adapt and cope with challenging and changing situations.
- Positive attitude, punctuality, and solid work ethic.

**Potential Career Opportunities**
- Next levels: Promotions Associate, Supervisor, Warehouse Manager and Promotions Manager.
- Other retail, customer service and management opportunities in a large network of more than 500 Canadian Tire stores across the country.
- Career opportunities across the larger Canadian Tire family (Canadian Tire Petroleum, PartSource, Mark’s, FGL Sports Ltd, Canadian Tire Corporation Limited, and Canadian Tire Financial Services).

**Physical Demands and Working Conditions**

In compliance with the s



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