Commercial Hydronics Quotations Specialist

2 weeks ago

Vancouver, Canada EMCO Universal Full time

Company Description

With over 115 years of experience, Universal Supply, a division of EMCO Corporation is a leading national wholesale distributor of plumbing, HVAC, waterworks, and industrial products to the construction industry. We provide quality and cutting-edge products that help support residential, commercial and infrastructure initiatives across Canada.

At Universal Supply, we are committed to providing sustainable solutions to our customers and communities in which we live and serve. Our talented and passionate team members are the key to our success. We empower our team members to act like owners and make a difference within our business through striving for innovation and providing excellence in customer service.

We offer a fun, fast-paced and dynamic workplace. We work as a team, share core values, and support each other's growth and development. As our teammate, you will have the opportunity to continually develop your skills through ongoing training, have the opportunity to be innovative and try new things, and work alongside passionate colleagues with diverse backgrounds and experiences. We are a team of enthusiastic individuals who are dedicated to meeting and exceeding the needs of the customers we serve.

**Job Description**:
As a Commercial Hydronics Quotations Specialist, you will be responsible for interacting with architects, builders, engineers, contractors, business owners and interpreting project requirements to create competitive quotations and submittal packages. You will provide exceptional customer service required to secure the sale and meet or exceed gross profit targets. In addition, you will negotiate with vendors to obtain the best pricing, delivery, and terms of purchase to ensure optimal order fill rates and high levels of customer satisfaction for project material.

**Additional duties will include**:

- Interpret complex information including building plans to determine customer requirements and offer solutions that maximize profitability and create high levels of customer satisfaction
- Create accurate and professional quotations packages from customer specifications/drawings using applicable software
- Negotiate pricing and delivery terms with both vendors and customers; expedite orders when required
- Create pricing contracts based on accepted quotation to ensure accurate pricing; create ship to accounts
- Follow up on outstanding quotations to secure orders and improve upon the process and effectiveness
- Follow up with customers to ensure orders are filled properly and promptly
- Investigate customer and vendor problems, and resolve pricing shortfalls and material returns in a timely manner
- Support the Profit Centre Team as an expert in the specifics around projects and product information
- Communicate effectively with the Profit Centre Team to ensure customer expectations in regard to their orders are upheld
- Communicate to the Profit Centre Manager and Credit Department any changes in a customer's business that might cause a credit risk
- Perform other tasks as requested by the Profit Centre Manager

**Qualifications**:

- College and/or University degree
- A minimum of 1 year of related experience - contractor sales preferred
- Proficient in the use of Microsoft Office software
- Possess a strong work ethic and a high standard of integrity
- High level of detail orientation and organizational abilities; work under tight timelines and multiple deadlines
- Strong written and verbal communication skills to build and maintain effective working relationships with customers, vendors, and teammates
- Energetic, self-motivated, and able to work independently
- Ability to learn and operate the applicable software system used to process orders
- Intermediate math skills

**Preferred Skills**:

- Previous experience with or knowledge of plumbing and building products sold at the Profit Centre
- Knowledge of the construction industry
- Experience with Trend and Eclipse

Additional Information
**Why Join Our Team?**

Universal Supply, a division of EMCO Corporation, is one of Canada's largest integrated wholesale distributors of plumbing, HVAC, waterworks, and industrial products for the construction industry. We have endless opportunities for you to grow and develop in your career and a culture that prides itself in supporting you every step of the way

**In addition, we will offer you**:

- Great mentors and on-the-job training
- Growth potential with competitive salary, benefits, and profit sharing
- A career with a solid, stable company with strong core values
- Participation in our pension plan with employer contributions
- Work-life balance and flex time

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