Instructor - Corporate & Customized - Continuing

2 weeks ago

Regina, Canada Saskatchewan Polytechnic Full time

**Competition Number**
- ESC05532**Org Code/Description**
- Entrepreneurship & Small Business-39812-DEPT**Location**
- Saskatchewan Polytechnic Regina Campus**Posting Title**
- Instructor - Corporate & Customized - Continuing Education Contract (Customer Service)**Contract Start Date**
- 07/01/2023**Contract End Date**
- 06/30/2024**Contract Rate**
- Variable**Ongoing**
- Yes**Bargaining Unit**
- Faculty Association**Course Dates and Times**

**Contract Hours/Contract Hours per Student**

**Total Contract Hours**
- Based on Student Enrollment**Supervisor ID Number**
- 103133**Supervisor Position Number**

**Posting Status**
- Open**Date Posted**
- 06/02/2023**Closing Date**
- 06/13/2023- **Notes**-
**Quick Link**-
**Job Duties/Qualifications, Skills and Abilities (QSA)**:

- Job Duties**Job Duties**
- Prepare and facilitate the delivery of Customer Service Workshops for both public and corporate clients.
- Ability to model excellence communication, listening and oral presentation skills.
- Answer student questions and provide individual feedback on service excellence and customer service skills.
- Revise curriculum, develop appropriate learning activities and teaching plans for each teaching assignment.
- Manage the classroom to provide an optimum learning environment for students.
- Work co-operatively with the Continuing Education Consultant and colleagues in “team” environment.
- QUALIFICATIONS, SKILLS, ABILITIES AND EXPERIENCE**Description**

**Required Qualifications**
- Undergraduate degree preferably in Education or Business; or Human Services with business experience; or a combination of post-secondary education and experience.
- Expert understanding of customer service practices.
- Expert oral communication background, a strong understanding of conflict theory and strategies used to diffuse conflict.
- Recent relevant industry teaching experience preferred.
- Ability to effectively use a variety of instructional techniques when presenting the material such as role plays.
- Must be available to travel across the province to deliver customized courses.

**Desired QSA

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