Training Lead

1 month ago

Victoria, Canada Island Health Full time

**Job Description**:
In accordance with the Vision, Purpose, and Values, and strategic direction of Island Health (Vancouver Island Health Authority), patient and staff safety is a priority and a responsibility shared by everyone; as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

Reporting to the Regional Manager, Registration, the Training Lead - Registration Practice and Reliability supports and facilitates the orientation, education and training of Registration and Patient Placement staff. The Training Lead - Registration Practice and Reliability assists with ensuring registration reliability and guiding the implementation of new processes and Data Quality programs within Registration and Patient Placement. The Training Lead - Registration Practice and Reliability works directly with Registration and Patient Placement staff as a leader, mentor and trainer to ensure quality standards and procedures are being met. Provides role modelling and leadership to promote a positive learning culture, standardized registration and bed management practises.

**QUALIFICATIONS**:
**Education, Training And Experience**:
A level of education, training and experience equivalent to a Bachelor's Degree in Business Administration or related field and a minimum of five (5) years of recent, related experience preferably in a large, complex organization.

**Skills And Abilities**:

- Valid BC Driver's License and access to personal vehicle required as travel is a requirement of the position.
- Sound knowledge of existing systems and processes that support movement of patients through the acute care system.
- Ability to develop educational strategies and programs.
- Excellent Change Management skills, excelling in the ability to review, and test system enhancements with a high level of attention to detail.
- Excellent computer skills with advanced knowledge of the use of Excel & Sharepoint.
- Expertise in Health Information Management, Registration practices and operational workflows.
- Knowledge of adult education and learning principles and ability to integrate into programs and strategies.
- Demonstrated leadership skills.
- Excellent interpersonal, problem solving and conflict management skills.
- Ability to communicate effectively, both verbally and in writing.
- Ability to deal effectively with others including Patient Placement staff, Coordinators Site Operations, inpatient units, patients and physicians.
- Ability to keyboard at least 50 wpm.
- Knowledge of medical terminology.
- Physical ability to carry out the duties of the position.

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