Student Services Officer
2 weeks ago
**Date Posted**:01/10/2023
**Req ID**: 29118
**Faculty/Division**: John H. Daniels Faculty of Architecture, Landscape, and Design
**Department**: John H. Daniels Faculty of Architecture, Landscape, and Design
**Campus**: St. George (Downtown Toronto)
**Position Number**: 00050128
**Description**:
**About us**:
The Daniels Faculty of Architecture, Landscape, and Design at the University of Toronto offers graduate programs in architecture, landscape architecture, urban design, forestry, and visual studies — as well asunique undergraduate programs that use architectural studies and visual studies as a lens through which students may pursue a broad, liberal arts-based education. Its mission is to educate students, prepare professionals, and cultivate scholars who will play a leading role in creating more culturally engaged, ecologically sustainable, socially just, and artfully conceived environments.
Like Toronto, Daniels Faculty students and faculty are incredibly cosmopolitan in sensibility, hailing from every part of the world, with their work crossing all sorts of geographic and cultural boundaries. The city’s multicultural networks and international connections make the Daniels Faculty a powerful place to start a career.
**Your opportunity**:
Working under the supervision of the Registrar & Director, Student Services, the Student Services Officer will act as a first point of contact for students and assist them in navigating the full suite of student services functions. This includes scheduling appointments for prospective students, applicants, and current students to address their needs. The successful incumbent will also provide administrative and event support to the Office of the Registrar & Student Services.
**Your responsibilities will include**:
- Responding to enquiries within the defined scope of the role and redirecting as appropriate
- Providing detailed information on processes, policies, and procedures
- Scheduling appointments for prospective students, applicants, and current students to address individual needs
- Disseminating program materials to prospective students and applicants
- Troubleshooting and resolving routine issues
- Collecting and passing on information
- Handling fees and/or fines on a regular basis
**Essential Qualifications**:
- Bachelor's Degree or acceptable combination of equivalent experience
- Minimum two (2) years of related experience in student services including providing front-line service
- Experience advising on policies and procedures, preferably within a post-secondary environment
- Experience with student information systems is required
- Ability to manage conflicting demands, prioritize, and work under pressure
- Proficiency with Microsoft Office Suite
- Excellent verbaland written communication skills
- Ability to exercise good judgement, tact and discretion
- Strong interpersonal skills and ability to deal with a diverse student population
- Strong organizational and problem-solving skills
**To be successful in this role you will be**:
- Approachable
- Articulate
- Diligent
- Efficient
- Organized
- Patient
**Closing Date**: 01/18/2023, 11:59PM ET
**Employee Group**: USW
**Appointment Type**: Budget - Continuing
**Schedule**: Full-Time
**Pay Scale Group & Hiring Zone**:
**Job Category**: Student Services
**Recruiter**: Jasmin Olarte
**Lived Experience Statement
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