Shelter Supervisor

**Viola's Place Society**, New Glasgow, NS is hiring a **Full-Time Shelter Supervisor**

**Location**:189 Marsh Street, New Glasgow, NS

**Start Date**:As soon as possible

**Annual Salary**:$50,000-54,000 Annually

**Benefits**:Health Benefits, Paid Vacation, and Wellness Days

**Schedule**:Days, Evenings, Occasional Overnights, Weekends, Weekdays, etc.

**The role of the Shelter Supervisor will include but is not limited to**:

- Oversee and support the shelter support workers in dealing with the daily activities and issues related to clients and shelter operations
- Deal with complaints and issues that arise from within the organization and from community
- Advocate for the society, perform/develop presentations, and participate community meetings
- Create schedules for shelter support staff
- Monitor and ensure staff procedures and safety practices are followed
- Provide back-up support for front-line shelter support staff and in other areas as needed
- Lead with positive influence towards others to achieve results that are in the best interest of the society
- Perform and document disciplinary meetings and warnings with the assistance of the Executive Director
- Maintain positive and effective relationships with all partners
- Daily - Review all incident reports and confirm appropriate action is taken
- Assists with analyzing operational data to evaluate shelter effectiveness
- When necessary, participates in developing shelter revisions
- Provide operational reports, statistical, and evaluative information

**Responsibilities**:

- Remain calm under pressure; demonstrates maturity, and maintains professionalism at all times
- Highly self-motivated, work independently and as a team
- Exceptional ability to problem-solve, make appropriate decisions quickly and independently
- Excellent communication skills and the ability to build appropriate and healthy rapport with vulnerable population, staff, and community members
- Strong organizational, written, and verbal skills
- Strong computer skills including a working knowledge of Microsoft Office, specifically Word/PowerPoint
- Working knowledge of Housing First approaches, the social determinants of health, and services available within the community
- Must be adaptable and able to work effectively under pressure, strong multi-tasking skills
- Other duties and requirements may be asked of the successful applicant

**Qualifications**:

- Related post secondary education preferred
- Experience with adults facing homelessness, mental illness, and substance abuse is preferred
- Supervisory/leadership experience preferred
- A combination of education and experience will be considered for this position
- A criminal record check and vulnerable sector check is required
- Must be over the age of 19

**To Apply**:
Please send your cover letter and resume with references when applying.

**Please note: Only those selected for an interview will receive communication.**
- We are an equal opportunity employer, and do not discriminate in hiring of employment on the basis of an individual’s race, ancestry, colour, place of origin, religion, gender, gender identity, citizenship, sexual orientation, disability, national origin, family status, marital status or any other characteristic protected by applicable laws. Selection decisions are solely based on job-related factors._

**Salary**: $50,000.00-$54,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Night shift
- On call
- Overtime
- Weekends as needed

Work Location: In person

Application deadline: 2024-02-26