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Golf Shop Attendant

3 months ago

Thornbury, Canada Great Gulf Group of Companies Full time

**SUMMARY**

The Golf Shop Attendant ensures the enjoyment and first-class experience of our members and guests, while maintaining policies, procedures and golf shop operations.

**KEY RESPONSIBILITIES**
- Opening and closing the Pro Shop, including nightly reporting and passalong
- Maintain Pro Shop cleanliness and tidiness at all times
- Maintain displays and rotate merchandise on a regular basis to ensure a fresh look in the Pro Shop, sell Pro Shop merchandise
- Attend to the Reservations line, book tee times and answer inquiries
- Deliver excellent customer service in a friendly and professional manner
- Perform all duties in accordance with daily procedures
- Assist members/guests with questions and concerns
- Stay in constant contact with the Outside Services team
- Contribute to the coordination of all member and guest events and functions
- Maintain communications book
- Handle guest complaints in a friendly and professional manner, report complaints to the Associate Golf Professional
- Provide daily sales report to the Associate Golf Professional
- Assist the Outside Services team when required
- All other duties as assigned

**COMMUNICATION/INFLUENCING OTHERS (Contacts)**

Excellent public relations skills

Must excel in customer service

Proven organizational skills and an attention to detail

Strong communication skills and a proven ability to work well in a team environment

Be neat and professional in appearance

Approach responsibilities in an organized and energetic manner

**GUEST SERVICE**

Provides guest service to external contacts, guests who are golfing at Lora Bay golf course, as well as internal contacts, in coordinating activities of golf shop attendants.

**EDUCATION AND EXPERIENCE (Education, Experience, Knowledge & Skills)**
- High school level English communication skills
- Prior experience in golf or front desk operations an asset
- Prior retail experience an asset
- Proficiency with Microsoft Office required

**SUPERVISION & BUDGET AUTHORITY**
- No Supervision of the operations

**PHYSICAL ENVIRONMENT**
- Work under pressure
- Work in a fast paced environment
- Inside and Outside in a variety of weather conditions

**PHYSICAL REQUIREMENTS**
- Must be able to lift 25 LBS
- Long periods of standing on your feet
- Must be willing to work morning shifts, evening shifts, weekends and holidays

**Job Types**: Full-time, Fixed term contract, Seasonal

**Salary**: $17.60 per hour

**Benefits**:

- On-site parking
- Store discount

Day range:

- Every Weekend
- Holidays
- Monday to Friday

Shift:

- Afternoon shift
- Day shift
- Evening shift

**Education**:

- Secondary School (preferred)

**Experience**:

- sales: 1 year (preferred)
- Customer service: 1 year (preferred)

Licence/Certification:

- Serving It Right (preferred)

Ability to Commute:

- Thornbury, ON N0H 2P0 (required)

Ability to Relocate:

- Thornbury, ON N0H 2P0: Relocate before starting work (required)

Work Location: In person

Expected start date: 2024-05-01