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Customer Service Representative

4 months ago

Cambridge, Canada Belmar Roofing 2021 Inc. Full time

**About us**

Belmar Roofing 2021 Inc. is a professional, client oriented company located in Cambridge, Ontario that provides roofing services for both residential and commercial clients in the Tri
- Cities and surrounding areas.

**Responsibilities**:

- Analyze customer inquiries and provide appropriate solutions or escalate to the appropriate department
- Working knowledge with CRM Software and Quickbooks is a required asset
- Maintain a high level of professionalism and phone etiquette in all customer interactions
- Assist customers with product inquiries, order status updates, and general account information
- Invoicing
- Ordering materials for jobs
- Accounts Payable/Accounts Receivable
- Communicate effectively with customers to ensure their needs are met

**Requirements**:

- Fluent in English
- Previous experience in customer service is required
- Strong communication skills, both verbal and written
- Excellent phone etiquette and active listening skills
- Proficient in computer skills
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously

**Note**: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Application deadline: 2024-02-29
Expected start date: 2024-04-01

**Job Type**: Part-time

**Salary**: $18.00-$22.00 per hour

Expected hours: 30 - 40 per week

**Benefits**:

- On-site parking

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Monday to Friday

**Education**:

- Secondary School (required)

**Experience**:

- Call center: 3 years (required)
- Customer service: 3 years (required)

Ability to Commute:

- Cambridge, ON N1T 1A7 (required)

Work Location: In person

Application deadline: 2024-02-29
Expected start date: 2024-04-01